Past & Upcoming Podcasts & Events


March 12

Baldrige Foundation Quarterly Webinar 

March 12, 2020 1:00 to 2:00 pm ET

Presentation: Synergies between the Baldrige Framework and HRO 

Presenters:  Craig Clapper, Partner, Healthcare Performance Improvement at Press Ganey and Kathleen Goonan, M.D., Managing Director, Healthcare at Navigant

This quarter’s webinar will provide a detailed comparison of Press Ganey’s High Reliability Model compared with the Baldrige Performance Excellence Framework.

The presentation will be moderated by Al Faber, CEO/President of the Baldrige Foundation and Ben Sawyer, CEO of SOAR Vision Group. 

March 4

to 6

2020 Rural Health and Hospitals Conference 

1717 Denver West Marriott Blvd. / 1717 Denver West Marriott Blvd., Golden, CO

Al Faber (CEO, The Baldrige Foundation) and Ben Sawyer (CEO, SOAR Vision Group) will present on March 5, 2020 

Session Title: Accelerate and Sustain Performance: What are the Essential Ingredients? 

In this interactive session, we will discuss the essential ingredients for becoming a sustainably high performing organization.  Based upon the Baldrige Framework and extensive strategy execution experience, this session is indispensable for any Rural Healthcare system/hospital desiring to remain agile in today’s rapidly changing environment.

March 6

Leader Dialogue Radio Show – 1:00 pm ET

Episode Guest – Lindel Fields

Superintendent and CEO, Tri County Tech 

About Lindel Fields

Lindel Fields is an education thought leader with more than three decades of experience instilling a love of learning in students and transforming cultures at public institutions to unshackle them from assumptions limiting student and faculty potential.

Fields’ teaching career started in prison, teaching inmates horticulture and life skills to help them transition to life after incarceration. Working his way up through Oklahoma’s CareerTech system, he has now served as Superintendent and CEO of Tri County Tech in Bartlesville since 2008.

Fields believes no student should be denied access to an education based upon their inability to pay, nor should they graduate suffocating in debt.

During his tenure, Tri County has reconstructed its culture and education quality, placing it among ‘Fortune’s Great Places to Work®’ for four consecutive years. Fields also led Tri County across a finish line ten years in the making when the technology center won the prestigious U.S. presidential award for excellence: the Malcolm Baldrige National Quality Award in 2018.

The pillars of achievement supporting these accolades include Fields’ vision to decline constrictive federal funding in pursuit of more flexible revenue, improve graduation and job placement rates, and grow access to tuition assistance. Customized education delivery models allow partnerships with local businesses and entrepreneurs to upskill the local workforce and stimulate Northeast Oklahoma’s economy.

As a result of Fields’ leadership, Tri County has achieved a graduation and job placement rate over ninety percent since 2010. More than 500 students have unlocked the door to a higher quality of life through a tuition assistance foundation that Fields made a priority in 2014.

Taking care of Tri County faculty and staff are as equally crucial to Fields as students’ needs. Fields’ maintains that good pay and benefits are the basics in creating a great place to work culture. Under Fields leadership, Tri County employees have had the opportunity for performance stipends and bonuses since 2010, despite Oklahoma’s historical ranking as 49th in teacher pay and years of declining funding to public education.

These days, Fields is passionate about transforming other education institutions and organizations by sharing what he and his team have built together at Tri County — teaching the Baldrige framework as well as one-on-one leadership training and regular public speaking.

Fields regularly contributes to national discussions on quality improvement and has been a keynote speaker for organizations such as the National Institute of Standards and Technology, the Performance Excellence Network, and Great Place to Work®, sharing the story of Tri County’s transformation.

He is a board member of the Oklahoma State Chamber, the Jane Phillips Medical Center, and the Bartlesville Area United Way.

Fields earned his bachelor’s degree in trade and industrial education from Oklahoma State University and his master’s degree in educational leadership from Southern Nazarene University.

Dec 6

Leader Dialogue Radio Show – 1:00 pm ET

Episode Guest – P. George Benson, PhD

Professor of Decision Sciences, College of Charleston
Boards of Directors (Current):
-Malcolm Baldrige National Quality Award: Chair, Foundation for the Malcolm Baldrige National Quality Award
-Primerica, Inc: Lead Director, Corporate Governance Committee Chair
-Crawford & Company: Governance Committee Chair
-AGCO, Inc: 2004-present Governance Committee Chair

About P. George Benson

P. George Benson is Professor of Decision Sciences at the College of Charleston. From 2007 to 2014 he was the president of the College of Charleston.

Professor Benson came to the College of Charleston from his position as dean of the University of Georgia’s Terry College of Business, a post he held from 1998 to 2007. assumed. Prior to that, he served for five years as dean of the Rutgers Business School at Rutgers University. From 1977 to 1993, he was a faculty member in the Carlson School of Management at the University of Minnesota.

In 1997, Professor Benson was appointed by U.S. Secretary of Commerce Mickey Kantor to a three-year term as one of nine national judges for the Malcolm Baldrige National Quality Award. In 2004, U.S. Secretary of Commerce Donald Evans appointed him to a three-year term on the Board of Overseers for the Baldrige Award. In April 2005, Secretary of Commerce Carlos Gutierrez appointed him to a two-year term as Chairman of the Board of Overseers. The Board of Overseers advises the director of the National Institute of Standards and Technology (NIST) and the U.S. Secretary of Commerce on the conduct of the Baldrige Award program and how well it is serving the nation. In 2007, Professor Benson was elected to the Board of Directors of The Foundation for the Malcolm Baldrige National Quality Award and in 2013 he became chair of the Board, a position he still holds.

Professor Benson serves on the boards of directors of three public companies: AGCO Corporation (Duluth, Ga.), Crawford & Company (Atlanta, Ga.), and Primerica, Inc. (Duluth, Ga.). He also serves on the board of the Gaillard Management Corporation in Charleston, S.C. and the advisory board of NBSC, a statewide South Carolina  banking unit of Synovus Financial Services Corporation, which is headquartered in Columbus, Ga. 

Professor Benson received a Bachelor of Science degree in mathematics from Bucknell University. He did graduate work in operations research in the engineering school at New York University and received a doctorate in decision sciences with minors in statistics and economics from the University of Florida.

Nov 29

Leader Dialogue Radio Show – 1:00 pm ET

Episode Guest – Dr. Roger Spoelman

Roger served in an interim role and as president and chief executive officer of CURE International for three years. After 37 years of service in healthcare executive leadership, Roger retired in 2018 as the president and chief executive officer of Mercy Health, a regional network of hospitals, physician organizations, and health network operations in western and northern Michigan.

About Roger Spoelman

Roger served in an interim role and as president and chief executive officer of CURE International for three years. After 37 years of service in healthcare executive leadership, Roger retired in 2018 as the president and chief executive officer of Mercy Health, a regional network of hospitals, physician organizations, and health network operations in western and northern Michigan. He also served as a senior executive for Trinity Health, one of the largest health systems in the United States having been posted as President and CEO of several of Trinity Health’s largest regional health systems including Mount Carmel Health System in Columbus, Ohio, Trinity Health of New England, and Loyola University Health System in Chicago.  Roger has extensive experience in mergers, acquisitions, community health improvement, leadership development, physician integration, physician groups, and governance.  He is also a frequent speaker and facilitator, helping organizations develop a culture of innovation. 

Roger’s leadership has been recognized and awarded by many healthcare and community organizations including: the Reese Award for Exemplary Service to the Community from the American Red Cross, the Paul Harris Fellowship from Rotary International, Trinity International University Distinguished Alumni, Patricia B. Johnson Award for Community Leadership and Innovative Grant Making, the Alliance for Health Hillman Award, and the Michigan State University Patenge Award. 

Roger’s passion for the children and families served by CURE led him to join the organization’s board of directors in 2007. During his service with CURE, he has been an active member of the board’s audit and compensation committees, while volunteering as an executive healthcare advisor on several hospital-based projects of strategic significance around the CURE network. He also plays a leadership role in healthcare and other organizations throughout the country and internationally, serving on many other boards, including: International Aid, Open Doors USA, Loyola University, National Christian Foundation of West Michigan, the West Michigan Policy Forum and BAMFHealth. He proudly serves as the Founder and Executive in Residence at the Mercy Health Innovation Hub. 

Roger is inspired and supported by his incredibly talented wife, Jan, and is a raving fan of his children, their spouses, and his grandchildren. He feeds his passion for leadership  and talent development by serving as advisor and business coach to numerous executives, companies, and organizations.

Nov 15

Leader Dialogue Radio Show – 1:00 pm ET

Episode Guest – Morten Hansen, PhD

Author, professor, and management theorist, with award-winning work on social networks, collaboration, knowledge management, and corporate innovation.  

About Morten Hansen, PhD

Hansen is a management professor at the University of California, Berkeley, and was previously a professor at INSEAD and Harvard Business School. He was also a management consultant at the Boston Consulting Group. Hansen holds a PhD from Stanford Business School, where he was a Fulbright scholar.

Hansen’s research focuses on how to succeed at work. In his 2018 book Great at Work, he draws from an extensive, original study of 5,000 managers and employees to show how top performers work less and achieve more, and by so doing provides a new theory of professional productivity. He devised “seven work smarter practices” that can be adopted by anyone looking to maximise their time and performance.


Great at Work: How Top Performers Do Less, Work Better, and Achieve More (Simon & Schuster, 2018); Great by Choice: Uncertainty, Chaos, and Luck–Why Some Thrive Despite Them All (with Jim Collins, HarperBusiness, 2011); Collaboration: How Leaders Avoid the Traps, Build Common Ground, and Reap Big Results (HBR Press, 2009).

Nov 7

to 8

Leader Dialogue Rural Healthcare CEO Innovation Council

Sheraton Birmingham Hotel | 2101 Richard Arrington Jr. Blvd. N.
Birmingham, AL
Thursday, Nov. 7, 2019 at 12:30 PM – Friday, Nov. 8, 2019 at 12:00 PM (CST)

The Baldrige Foundation and SOAR Vision Group are partnering with The University of Alabama at Birmingham’s (UAB) Department of Health Services Administration on this year’s National Symposium for Healthcare Executives event. The Rural Healthcare CEO Innovation Council will participate in the Symposium’s Keynote Presentation (Chuck Stokes), Top Golf Dinner / Networking event and Friday C-Suite Panel in addition to our own rural healthcare-focused programming.

Learn More about this event



Dr. Roger Spoelman, Executive Advisor, Strategic and Operational Integration Trinity Health, and
CEO, Cure International

Jennifer Strahan, COO SOAR Vision Group, Strategy Execution System Co-Architect and Accelerated
Baldrige Performance Excellence Pathway Facilitator

Ben Sawyer, President & CEO SOAR Vision Group, Strategy Execution System Co-Architect and
Accelerated Baldrige Performance Excellence Pathway Facilitator


KEYNOTE: Chuck Stokes, President & CEO of the Memorial Hermann Health System, Houston, TX


• Challenges Facing Rural Healthcare Operators
• The Role of Innovation in Strategy Development and System Differentiation
• Integrating Innovation and Performance Excellence Into Your Operating Model

NETWORKING EVENT (6:00 PM to 8:30 PM) Top Golf Outing


• Panel: High-Performance Case Studies
• Joint Session with Baldrige Foundation CEO Roundtable discussion


Nov 1

Leader Dialogue Radio Show – 1:00 pm ET

Episode Guest – David Gifford, MD, MPH

SVP Quality and Regulatory Affairs, American Health Care Association (AHCA) 

About David Gifford

David Gifford, MD, MPH, is the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities. He helped create the department which assists providers in their quality improvement efforts and works with Administration officials on regulations and policies impacting the profession. Dr. Gifford also serves on the Board of the Advancing Excellence in America’s Nursing Homes campaign and the Baldrige Foundation Board.

He is a former Director of the Rhode Island State Department of Health, where he received the National Governor’s award for Distinguished Service Award for State Officials and was a semi-finalist for the Harvard Kennedy School of Government Innovations in Government award for work on the nursing home survey process.

Prior to that, he served as Chief Medical Officer for Quality Partners of Rhode Island where he directed CMS’ national nursing home-based quality improvement effort. He received his medical degree from Case Western Reserve University and conducted his geriatric fellowship at UCLA where he also earned his Master’s in Public Health in Epidemiology.

Oct 18

Leader Dialogue Radio Show – 1:00 pm ET

Episode Guest – Leigh S. Hamby, MD, MHA

Chief Medical Officer, Piedmont Healthcare

About Leigh Hamby

Leigh S. Hamby, M.D., MHA, is the chief medical officer at Piedmont Healthcare, the largest healthcare provider in Georgia. His responsibilities include oversight and coordination of medical staff issues at and between Piedmont hospitals. He is responsible for clinical quality initiatives, with a focus on key clinical drivers to improve patient safety.  

Dr. Hamby joined Piedmont Atlanta in 2001. He served as a physician advisor and was later named the hospital’s first chief quality officer. Prior to joining Piedmont, Dr. Hamby was the director of healthcare quality and evaluation for VA Atlanta Network. 

One of Dr. Hamby’s key accomplishments at Piedmont has been the implementation of Always Safe 2.0, the system’s comprehensive patient safety program. The program is part of Piedmont’s strategic goal of zero harm by 2026. 

Always Safe incorporates evidence-based strategies and principles for improving quality and safety. The concept is that safety is every employee’s responsibility, and the principles in the program are applicable for every provider (physicians, physician assistants and nurse practitioners), nurse, clinician and non-clinical employee of Piedmont Healthcare. The program focuses on specific behaviors every individual can do, every day, to reduce harm. Examples include asking clarifying questions, read back and acknowledge, and nine other error-prevention tools. 

After first implementing this program at Piedmont Henry, the hospital was named a 2018 Success Story Award winner from Press Ganey, one of only 16 organizations in the country to receive that award for its innovation and leadership in transforming patient care. 

The results have turned Piedmont into one of the safest systems in the country. In the Leapfrog Fall 2018 Hospital Safety Grade, six Piedmont hospitals earned A grades, double that of any system in Georgia, and two others earned B grades. Among those hospitals that did not earn A’s were three that had recently joined the Piedmont system and were not yet on Piedmont’s electronic medical record software, Epic. 

Under Dr. Hamby’s leadership, Piedmont has renewed its focus on preventing the occurrence of hospital-acquired infections (HAIs). In Fiscal Year 2017 and Fiscal Year 2018 (the period from July 1, 2016, through June 30, 2018), Piedmont achieved a 40 percent reduction in HAIs. Since Fiscal Year 2016 (ending June 30, 2016), Piedmont has seen a 68 percent reduction in HAIs to the present (352 to 112). 

In addition to his work with Always Safe, Dr. Hamby has overseen the implementation of Epic’s electronic medical records system at nine Piedmont hospitals, with two more rollouts planned in 2019 and 2020. 

With Epic, patients have one Piedmont medical chart, which allows every Piedmont provider – from the hospital to physicians’ offices – to access the patient’s real-time medical information. This software lets providers share patient test results, charts, reports and other information, allowing for more efficient and seamless patient care.


Oct 4

Leader Dialogue Radio Show – 1:00 pm ET

Episode Guest – Scott McIntyre

Chief Executive Officer, Guidehouse

About Scott McIntyre

McIntyre brings to his role years of experience in mergers and acquisitions, debt and cost restructuring and financial modeling. Prior to PwC, he served as a partner at KPMG serving defense and aerospace, government and industrial manufacturing customers.

He chairs the Prevent Cancer Foundation’s board and sits on the board of the Baldrige Foundation. Scott holds a bachelor’s degree from Washington & Jefferson College, a master’s of business administration from Willamette University and a master’s of science from the Johns Hopkins University.


Sept 20

Leader Dialogue Radio Show – 1:00 pm ET

Episode Guest – Alan Nalle

Chief Strategy Officer, Patientco

About AlAn Nalle

Alan Nalle is Chief Strategy Officer at Patientco, developing strategies and supporting plans for Patientco to deliver unique value to its clients. Prior to Patientco, Alan served as a Managing Director in Accenture Strategy’s Healthcare practice where he led projects addressing many of his client’s most pressing issues related to growth and innovation for leading Providers and Payers.

Sept 6

Leader Dialogue Radio Show – 1:00 pm ET

Episode Guest – Craig Clapper, PE, CMQ/OE

Partner, Transformational Advisory Services, Press Ganey

About Craig Clapper

Craig Clapper is a founding partner of Healthcare Performance Improvement (HPI) and a partner in Press Ganey Transformational Advisory Services. HPI is a group that specializes in improving human performance in complex systems using evidence-based methods from high-reliability organizations. Craig has 30 years experience improving reliability in nuclear power, transportation, manufacturing, and healthcare. He specializes in cause analysis, system reliability, and safety culture transformation. Craig has led safety culture transformation engagements for Duke Energy, US Department of Energy, ABB, Westinghouse, Framatome ANP, Sentara Healthcare, and Sharp Healthcare. Prior to being a partner in Press Ganey Transformational Services, Craig was the Chief Knowledge Officer of HPI, the Chief Operating Officer of HPI, the Chief Operating Officer of Performance Improvement
International, Systems Engineering Manager for Hope Creek Nuclear Generating Station, and Systems Engineering Manager for Palo Verde Nuclear Generation Station.

Education & Certifications

  • Bachelor of Science in Nuclear Engineering, Iowa State University
  • Professional Engineer (PE) licensure in Mechanical Engineering, State of Arizona
  • Certified Manager of Quality and Organizational Excellence (CMQ/OE), American Society for Quality (ASQ)


Aug 16

Leader Dialogue Radio Show – 1:00 pm ET

Episode Guest – Geoff Duncan

Lieutenant Governor, Georgia 

About Geoff Duncan

A former professional baseball player and successful entrepreneur, Geoff Duncan was elected Georgia’s Lieutenant Governor in November of 2018.

Geoff graduated from Chattahoochee High School in Alpharetta where he met his wife, Brooke. Geoff and Brooke both attended the Georgia Institute of Technology where Geoff was a scholarship pitcher. After a successful career at Georgia Tech, Geoff was drafted by the Florida Marlins’ organization. Geoff spent six seasons playing baseball in the minor leagues, advancing as high as AAA before a shoulder injury forced his retirement in the early 2000s.

After retiring from baseball, Geoff and his wife Brooke started a small marketing firm in their living room. The company experienced tremendous success which allowed Geoff and Brooke to sell the business and move on to multiple other entrepreneurial ventures. Geoff most recently served as the CEO of a health technology startup.

Geoff’s faith inspired him to a life of leadership and prompted his upstart run for political office. He was elected to the Georgia House of Representatives in 2012. During his time in office he authored several important pieces of legislation. These include HB 749-The Cargo Theft Act, HB152-Michael’s Law and most recently SB258- the Rural Hospital Tax Credit.

Geoff and Brooke are married and have three sons: Parker, Bayler, and Ryder. Geoff has coached youth sports for 23 years and also leads a weekly bible study with his wife Brooke. The Duncans attend Browns Bridge Community Church, an affiliate of North Point Community Church.

Aug 2

Leader Dialogue Radio Show – 1:00 pm ET

Episode Guest – Rulon Stacey, PhD

Managing Director,  Healthcare Strategy business unit at Navigant

About Rulon Stacey

Dr. Rulon Stacey is a managing director and leader of Navigant’s Healthcare Strategy business unit. As a nationally recognized healthcare leader, Dr. Stacey brings a future-focused, leadership-driven approach to clients, as well as a unique understanding of provider issues, leadership and governance challenges, and strategy alternatives. He provides expertise in the design and development of initiatives that support cultural and organizational changes needed for ongoing success as health systems evolve from fee-for-service to a value-based environment.

A nationally recognized governance speaker and leader, Dr. Stacey helps governing boards strategize, understand board organization and performance measures, and develop leadership and board succession plans.


In June 2015, Secretary of Commerce Penny Pritzker appointed Dr. Stacey to a second three-year term as the chair of the board of overseers of the Malcolm Baldrige National Quality Award. He is a former chair of the board of directors of the American College of Healthcare Executives and was twice named by Modern Healthcare as among the 100 Most Influential People in Healthcare.

Jul 19

Jul 19

Leader Dialogue Radio Show – 1:00 pm ET

Episode Guest – Niki Buchanan

Venture Leader, Population Insights & Care, Philips Wellcentive 

About Niki Buchanan

Niki Buchanan serves as Philips Venture Leader, Population Insights & Care. A dynamic, strategic, mission-driven and compassionate healthcare executive, Niki uses her distinctive customer-focused methodology to align solutions organizations towards strategic products, solutions and services that meet healthcare’s business transformation needs. As the General Manager of three global businesses she directs the strategic planning initiatives for her leadership teams and supports the global strategy for Philips Health Technology.

Recognized for her strategic approach to driving ROI for her customers through excellent customer service, superior account management, operational deployment, and operations management and a focus on sales growth and commercial revenue expansion. She has deep focus and knowledge of government and regulatory compliance and reimbursement opportunities, that maximize Value-Based Care initiatives for her partners. Niki’s teams are known for improving KLAS scores and aligning towards both profitability and customer satisfaction and references.

She uses her experience in serving on the Emory Rollins School of Public Health Advisory board and adjunct professor in the Informatics Master’s program, as a leader in international supply chain immunization projects in developing countries, and as a presenter to the World Health Organization (WHO) in Geneva, Switzerland on special topics to influence her partnerships and customer experiences in the North American healthcare market.

Niki received her B.A. Degree from the University of Florida in Gainesville, Florida, and an M.A. in Education from the University of Phoenix in Phoenix, Arizona. 

Jun 21

Leader Dialogue Radio Show – 1:00 pm ET

Episode Guest – Lowell C. Kruse

Co-founder and Chair, Communities of Excellence 2026 

Board Member, Baldrige Foundation

About Lowell Kruse

Lowell C. Kruse is the former CEO of Heartland Health in St. Joseph, Missouri. He retired in July 2009 after serving Heartland for 25 years as their CEO. Kruse came to St. Joseph in 1984 when the two existing community hospital boards had decided to come together and form Heartland Health to better serve the needs of the community and the broader region surrounding St. Joseph. He describes the vision of the organization as, “Heartland Health and its service area will be the best and safest place in America to receive healthcare and live a healthy and productive life.” As evidence of the organization’s progress toward that vision, they were the 2009 recipient of both the Malcolm Baldrige National Quality Award and the Foster G. McGaw Prize for Excellence in Community Service. During his 45 year career, Lowell served on numerous boards, committees, commissions and in leadership capacities in professional and civic organizations including State and National Jaycee Organizations, state hospital associations, American Hospital Association, Chamber of Commerce, United Way, State Commissions, health planning agencies, and similar organizations. He has been the recipient of a variety of personal and professional awards and recognitions during his career. Lowell currently serves as Co-Founder and Chair of Communities of Excellence 2026, the Board of Directors for the Baldrige Foundation and the Missouri Family and Community Trust.

May 17

Leader Dialogue Radio Show – 1:00 pm ET

Episode Guest – Sherry Farrugia

Chief Operating and Strategy Officer, Children’s Healthcare of Atlanta Pediatric Technology Center

About Sherry Farrugia

As the COO and CSO of the Children’s Healthcare of Atlanta (CHOA) Pediatric Technology Center, Ms. Farrugia manages the multimillion-dollar pediatric research portfolio and the public-private partnership between Georgia Tech and CHOA.  In this dual role, she is responsible for the execution of key business initiatives to improve efficiency, effectiveness and reduce administrative costs.  She provides executive-level leadership for business and operational functions such as budget planning and organization of team process around a function.  This includes providing insight into the innovations, new technologies and startups developed as a result of this partnership.

Sherry is the Vice-President for the International Society for Pediatric Innovation and represents both Children’s Healthcare of Atlanta and Georgia Tech with the Global Health ATL: Innovation Hub.

May 3

Leader Dialogue Radio Show – 1:00 pm ET

Episode Guest – Bob Fangmeyer

Director of the Baldrige Performance Excellence Program, National Institute of Standards and Technology (NIST)


About Bob Fangmeyer

I have been with Baldrige since 1997 serving on many of the teams in the office in many different roles. Before becoming the Deputy Director in late 2011, I served on the Management Team. Prior to that, I served as Team Leader on the former Award Process Team, Team Leader of the Administrative Support and Electronic Information Team, and Team Leader on the former Examiner and Staff Development Team.

Over the past several years I have been heavily involved with the ongoing transition of the Baldrige Program, leading the effort to design, develop, and implement a new business model. As Deputy Director, I managed overall Program operations, focusing on implementing and tracking performance against the business plan, ensuring efficient and effective operations, as well as planning for strategic capability and capacity needs. In addition, I spend significant time and energy helping to lead and guide the development and implementation of the Baldrige Enterprise.  I am thrilled to be a part of the Baldrige Program where I get to work with and learn from people and organizations committed to achieving excellence.

My background includes owning and managing small service-based businesses, six years as a human resources specialist, a Bachelors degree in Psychology, and an MBA from the University of Maryland. When not working, I enjoy exercising and spending time with my wonderful wife, three kids, and Buddy, my boxer dog.

April 19

Leader Dialogue Radio Show – 1:00 pm ET

Episode Guest – Pamela Knecht

President and CEO of ACCORD LIMITED

About Pamela Knecht

Pamela R. Knecht, President and CEO of ACCORD LIMITED, has provided consulting services to a wide range of industries and organizations over her 36-year career. Since 1995, she has focused on assisting the boards and CEOs of physician groups, not-for-profit hospitals, health systems, health plans and associations across the country with governance assessment, restructuring and development; strategic planning; organizational diagnosis and change management; team effectiveness; physician collaboration; and merger/affiliation facilitation. Pam works closely with her clients to custom-design and facilitate processes and events that enable sponsors, board members, physician leaders and senior-level executives to clarify their mission, vision, and goals. In addition, she helps them to develop their organizations, their teams, and themselves to support the implementation of their strategic plans and governance structures to enhance their efficiency and effectiveness.

Pam is a frequent speaker and facilitator at retreats as well as at local, regional, and national health care conferences. She is a faculty member for the American Hospital Association, The Governance Institute, iProtean, and numerous state hospital associations. In 2007, she was selected by The Governance Institute as a Governance Advisor for their hospital and health system members. Pam has authored numerous articles for AHA’s Trustee Magazine, AHA’s Great Boards, The Governance Institute’s Board Room Press, and ACHE’s Healthcare Executive. Her articles and white papers address various aspects of strategic planning and board effectiveness including structure, composition, and functioning.

Prior to joining ACCORD LIMITED, Pam was a consultant for an executive education and organization development firm that served the Fortune 200. Pam and her colleagues helped CEOs and their direct reports to understand the strategic challenges that would be facing their industry and organization over the next five to ten years. During the previous ten years, Pam consulted within the computer and telecommunications industries where her clients included not-for-profit, for-profit, privately-held and publicly traded organizations.

Ms. Knecht is a graduate of Smith College in Northampton, Massachusetts, and is a member of the Chicago Health Executives Forum, the Society for Healthcare Strategy & Market Development and the American College of Healthcare Executives.

March 15

Leader Dialogue Radio Show – 1:00 pm ET

Episode Guest – Robert Peterson

CEO, Millinocket Regional Hospital (ME)

About Bob Peterson

Robert Peterson, MBA, FACHE,  assumed his duties at Millinocket Regional Hospital in 2014 after departing from a successful career at Eastern Maine Medical Center as the Administrator for Surgery and Women and Children’s Services.

Bob Peterson graduated from Lenoir-Rhyne College in Hickory, North Carolina with a Bachelor of Science degree in Medical Technology. He then earned a Master of Business Administration degree in Healthcare Management at the University of Connecticut. Prior to joining Millinocket Regional Hospital, Bob worked for 25 years at Windham Hospital in Connecticut where he was the Vice President of Operations. After relocating to Maine, Bob continued his career as the Administrator for Surgery and Women and Children’s Services at Eastern Maine Medical Center.


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