Topics discussed on this episode of “Leader Dialogue” include:
Professional Experience: This includes Alan Nalle’s background and a brief overview of PatientCo and the services they provide their customers.
Current state: Current strategies and opportunities for improvement in the area of the patient financial experience for health systems.
Performance excellence challenges in the Age of Consumerism: How Consumerism has changed patient’s loyalty to providers and healthcare systems. Learn how Patientco is leading the way to bridge this gap.
This week’s episode continues the discussion in episode #36 regarding Rulon Stacey’s experience, when he was the CEO at Poudre Valley Health System, using the Baldrige Framework. Mr. Stacey is currently the managing director and leader of Navigant’s Healthcare Strategy business unit.
This episode of “Leader Dialogue” discusses how to leverage the Baldrige Framework to transform a Healthsystem with special guest Dr. Rulon Stacey of Navigant Healthcare. Among the topic’s discussed are the
evolution of the Baldrige Program and why he tapped into the Baldrige Framework to radically transform his health system and outline the documented results.
A deep dive discussion about Performance Excellence Challenges in the Age of Consumerism is provided by the hosts Lisa, Jennifer and Duffie, with special guest Niki Buchanan, Venture Leader of Population Insights & Care at Philips Wellcentive.
This episode features a deep dive discussion about the power of the Baldrige framework is examined by the hosts Ben, Lisa and Duffie, with special guest and former healthcare industry CEO Lowell Kruse.