E99: Baldridge Leader Dialogue Quarterly Co-Host Review: On Patient Throughput And Production Science

Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The show has been with great experts who share their wisdom to help leaders navigate these changes within the industry. In today’s special episode, Dr. Roger Spoelman and Dr. Chuck Peck are joined again by Darin […]
E86: The Essentials Of Operational Transformation With Dan Mullen

Dan Mullen will be joining the Leader Dialogue co-hosts on the Nov 15, 2022, podcast. The podcast topic is Technology: Maximizing Your Systems to Accomplish Your Goals. Daniel Mullen joined ABOUT Healthcare as the VP of Innovation in Analytics in November of 2021. According to an Oct. 25 report from Health Affairs, “healthcare systems are […]
E85: Pragmatic Approaches Of Innovation In Healthcare With Dr. Jennifer Strahan

Jennifer Strahan will be joining the Leader Dialogue co-hosts on the Oct 17, 2022, podcast. The podcast topic is Innovation: Pragmatic Approaches to Innovation During Challenging Times. Some of you may already know Jennifer from the key insights she provided on this LeaderDialogue podcast during the height of the pandemic, including advice and guidance on how […]
E82: Navigating The New Landscape: Innovation and Change Management in Health Systems

Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. In this episode, we invite Paul Keckley to share his insights on trends regarding change innovation and change management. Paul is dubbed The Healthcare Expert and is a trusted advisor when talking about coming trends in […]
E79: The Disruption in Healthcare: How You Should Pivot and Adapt For The Future With Scott Nordlund

Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. This disruption in healthcare has necessitated a transformation in the landscape to make it more convenient and ultimately safer for customers. Today’s guest is Scott Nordlund, the Chief Strategy and Growth Officer at Banner Health. He discusses […]
E74: US Healthcare: Understanding Challenging Trends For Health Systems And Hospitals With David Burik

The pandemic has undeniably intensified the changes in healthcare. Now that we’re coming out of it, what are the transformations we can expect, and how do we prepare for them? In this episode, David Burik joins Dr. Charles (Chuck) Peck, Ben Sawyer, and Dr. Darin Vercillo to talk about the challenging trends in US healthcare for […]
E34: Performance Excellence Challenges in the Age of Consumerism with Niki Buchanan

Topics discussed on this week’s show include: Business Acumen, including Niki’s background and use of Lean Six Sigma Principles. Current strategies and opportunities for improvement in running 3 ambulatory verticals of a Dutch-based parent company. Understanding how Consumerism has changed buyers expectations and how these changes are impacting consumer loyalty. Niki Buchanan, General Manager of […]
E33: The Power of the Baldrige Framework with Lowell Kruse – Deep Dive

A deep dive discussion about the power of the Baldrige framework is examined by the hosts Ben, Lisa and Duffie, with special guest and former healthcare industry CEO Lowell Kruse. Lowell Kruse/Chair of Communities of Excellence Lowell C. Kruse is the former CEO of Heartland Health in St. Joseph, Missouri. He retired in July 2009 […]
E32: The Power of the Baldrige Framework – with Lowell C. Kruse

The power of the Baldrige framework is examined with special guest and former healthcare industry CEO Lowell Kruse. Lowell Kruse/Chair of Communities of Excellence Lowell C. Kruse is the former CEO of Heartland Health in St. Joseph, Missouri. He retired in July 2009 after serving Heartland for 25 years as their CEO. Kruse came to […]