Topics discussed on this episode of “Leader Dialogue” include:
Professional Experience: This includes Alan Nalle’s background and a brief overview of PatientCo and the services they provide their customers.
Current state: Current strategies and opportunities for improvement in the area of the patient financial experience for health systems.
Performance excellence challenges in the Age of Consumerism: How Consumerism has changed patient’s loyalty to providers and healthcare systems. Learn how Patientco is leading the way to bridge this gap.
A deep dive discussion about Performance Excellence Challenges in the Age of Consumerism is provided by the hosts Lisa, Jennifer and Duffie, with special guest Niki Buchanan, Venture Leader of Population Insights & Care at Philips Wellcentive.
Implementing a solid Voice of Customer strategy and tracking metrics related to that strategy through organizational action plans creates speed and agility.
It is not enough for organizations to have a strategy; they must also be able to seamlessly execute upon that strategy. Learn more from LeaderDialogue.