LD #34 – Performance Excellence Challenges in the Age of Consumerism with Niki Buchanan

LD #34 – Performance Excellence Challenges in the Age of Consumerism with Niki Buchanan

Our Leader Dialogue guest is Niki Buchanan, General Manager of Population Insights & Care at Philips
Topics discussed on this week’s show include:
Business Acumen, including Niki’s background and use of Lean Six Sigma Principles.
Current strategies and opportunities for improvement in running 3 ambulatory verticals of a Dutch-based parent company.
Understanding how Consumerism has changed buyers expectations and how these changes are impacting consumer loyalty.