The LeaderDialogue Podcast

LD #22: Transformation Requires Innovation – Mercy Health Case Study
LD #22: Transformation Requires Innovation – Mercy Health Case Study

LD #22: Transformation Requires Innovation – Mercy Health Case Study

In part 1 of the Innovation discussion, hosts Ben Sawyer and Jennifer Strahan introduce the Mercy Health innovation case study (introductory video included). Listen in to learn how the Mercy Health team applied human-centered design innovation to transform a Primary Care practice, improving patient and provider satisfaction, quality, and productivity as a result.
LD #21: The Baldrige Journey – Pursuing Performance Excellence with the Baldrige Foundation – Deep Dive
LD #21: The Baldrige Journey – Pursuing Performance Excellence with the Baldrige Foundation – Deep Dive

LD #21: The Baldrige Journey – Pursuing Performance Excellence with the Baldrige Foundation – Deep Dive

In this follow-up deep dive Leader Dialogue episode, hosts Ben Sawyer and Duffie Dixon continue the “Baldrige Journey – Pursuing Performance Excellence” discussion with Al Faber, the President & CEO of the Baldrige Foundation, clarifying what it takes for organizations and people to succeed.
LD#20: The Baldrige Journey – Pursuing Performance Excellence with Al Faber of the Baldrige Foundation
LD#20: The Baldrige Journey – Pursuing Performance Excellence with Al Faber of the Baldrige Foundation

LD#20: The Baldrige Journey – Pursuing Performance Excellence with Al Faber of the Baldrige Foundation

Al Faber, President & CEO of the Baldrige Foundation discussed Performance Excellence and The Baldrige Performance Excellence Framework. Listen to learn about the seven (7) categories which integrate leadership, strategy, and customers with workforce and operations to drive results. The Baldrige system foundation of measurement, analysis, and knowledge management is critical to effective management and to a fact-based, knowledge-driven, agile system for improving performance and competitiveness.
LD#18: The Role of Innovation in the Age of Consumerism with John McDaniel of The HCI Group
LD#18: The Role of Innovation in the Age of Consumerism with John McDaniel of The HCI Group

LD#18: The Role of Innovation in the Age of Consumerism with John McDaniel of The HCI Group

HCI Group’s SVP of Innovation and Technology John McDaniel discusses the transformation advisory function that the HCI Group provides to healthcare systems regarding emerging technologies. Ben and Jennifer explore with John the innovation and performance excellence requirements for organizations to effectively compete in the Age of Consumerism as web-based technologies proliferate, including advances in biometric monitoring, telemedicine, and robotic surgery.
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