Dr. Michael Shabot is a Founding Partner of Relia Healthcare Advisors, which provides services in the areas of high reliability safety and quality, executive leadership development, organizational culture assessment, medical staff governance and implementation of the Malcolm Baldrige Quality Framework.
Charles (Chuck) D. Stokes, former President and CEO of Memorial Hermann Health System, joined the system in 2008 as Chief Operating Officer (COO). In June 2017, he was named President and CEO of the System. In his role, Chuck was responsible for leading and overseeing the $5.6B System’s network of more than 17 hospitals and 300 delivery sites, with more than 27,000 employees and 6,400 affiliated physicians in the Greater Houston area. Chuck retired from Memorial Hermann effective December 2019.
On this special episode of “Leader Dialogue”, learn how pillar organizations within Gwinnett County have joined forces in the midst of the COVID-19 crisis to attack issues such as homelessness, diminished access to healthcare, and food insecurity. Hosts Ben Sawyer and Lisa Counsell of SOAR Vision Group are joined by two special guests serving on the front lines, Scott Mawdesley and Rachel Spain.
This special edition of “Leader Dialogue” offers a replay of the Baldrige Foundation national webinar that was conducted on March 31, 2020 discussing “COVID-19 Crisis Management”.
This special edition of “Leader Dialogue Radio” offers a replay of the Baldrige Foundation quarterly webinar that was conducted on March 12, 2020 discussing “Synergies Between the Baldrige Framework and HRO”. The webinar provided a detailed comparison of Press Ganey’s High Reliability Model compared with the Baldrige Performance Excellence Framework.
On this episode, hosts Jennifer Strahan and Lisa Counsell continue the discussion around the power of an engaged workforce with Lindel Fields.
Lindel Fields, the Superintendent and CEO of Tri County Tech, is an education thought leader with more than three decades of experience instilling a love of learning in students and transforming cultures at public institutions to unshackle them from assumptions limiting student and faculty potential. As a speaker and coach, Lindel Fields helps leaders and organizations become Great Places to Work with World-Class results.
Leader Dialogue hosts Ben Sawyer and Lisa Counsell continue the discussion around the QUEST for Excellence Conference with Kay Kendall, CEO BaldrigeCoach.
Kay Kendall is the CEO and principal in BaldrigeCoach, a consulting firm that has worked with 23 Baldrige Award recipients, 38 top-level State Award recipients, and 18 Gold Award recipients for the AHCA/NCAL Quality Award.
Hosts Ben Sawyer and Lisa Counsell continue the discussion of around early childhood literacy and the importance of implementing a focused strategic system approach to foster improvements in this “deep dive” episode with educator, researcher, literacy expert, professor, and program developer Dr. KaiLonnie Dunsmore.
Hosts Ben Sawyer and Lisa Counsell discuss the importance of literacy rates in pre-kindergarten stages, along with opportunities to improve education in collaboration with community partners, with educator, researcher, literacy expert, professor, and program developer Dr. KaiLonnie Dunsmore. Dr. Dunsmore is doctorally trained and focused on grant development and deployment of Education and Community of Excellence initiatives.
On this “deep dive” episode of “Leader Dialogue”, hosts Ben Sawyer and Lisa Counsell continue their discussion about Systems Approach to the Baldrige Framework with returning guest Dr. George Benson, Professor of Decision Sciences at the College of Charleston and the Chairman of the Baldrige Foundation Board of Directors.
On this episode of “Leader Dialogue”, hosts Ben Sawyer and Lisa Counsell discuss a Systems Approach to the Baldrige Framework with Dr. George Benson, Professor of Decision Sciences at the College of Charleston and the Chairman of the Baldrige Foundation Board of Directors.
Dr. Morten Hansen is an author, professor, and management theorist, with award-winning work on social networks, collaboration, knowledge management, and corporate innovation.
In this deep dive discussion, hosts Ben Sawyer, Lisa Counsell and Duffie Dixon once again interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities.
Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities.
Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon continue their conversation with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare, with a “deep dive” discussion on how businesses can leverage the Baldrige framework in today’s competitive marketplace. Topics discussed include the challenging environment that a corporate leader of Piedmont Healthcare faces, performance excellence challenges in the Age of Consumerism, and how organizations can best leverage the Baldrige PE framework to accelerate short-term gains and create a sustainable competitive advantage.
Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today’s competitive marketplace with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare.
On this deep dive episode of “Leader Dialogue”, hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon continue their discussion about leveraging the Baldrige framework in today’s competitive marketplace with special guest Scott McIntyre, the Chief Executive Officer of Guidehouse.
Hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today’s competitive marketplace with guest Scott McIntyre, the Chief Executive Officer of Guidehouse.
Topics discussed on this deep dive episode of “Leader Dialogue” include: Professional Experience: This includes Alan Nalle’s background and a brief overview of PatientCo and the services they provide their customers. Current state: Current strategies and opportunities for improvement in the area of the patient financial experience for health systems. Performance excellence challenges in the Age of Consumerism: How Consumerism has changed patient’s loyalty to providers and healthcare systems. Learn how Patientco is leading the way to bridge this ga
Topics discussed on this episode of “Leader Dialogue” include: Professional Experience: This includes Alan Nalle’s background and a brief overview of PatientCo and the services they provide their customers. Current state: Current strategies and opportunities for improvement in the area of the patient financial experience for health systems. Performance excellence challenges in the Age of Consumerism: How Consumerism has changed patient’s loyalty to providers and healthcare systems. Learn how Patientco is leading the way to bridge this gap.
Craig Clapper joins hosts Ben, Lisa and Duffie for a “deep dive” discussion about strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status and understanding how Consumerism impacts the inter-relations among quality improvement, process improvement, Baldrige Framework and high reliability in health systems.
Topics discussed on this episode include: Business Acumen: Which will include Craig’s background and overview of Press Ganey Current state: Discuss current strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status. Performance excellence challenges in the Age of Consumerism: Understanding how Consumerism impacts the inter-relations among quality improvement, process improvement, Baldrige Framework and high reliability in health systems.
Georgia Lt. Governor Geoff Duncan joins hosts Ben, Jennifer, Lisa and Duffie for a “deep dive” discussion about leadership, government, education, healthcare, technology and more on “Leader Dialogue”.
Georgia Lt. Governor Geoff Duncan joins Ben, Jennifer, Lisa and Duffie to discuss leadership, education, healthcare, technology and more on “Leader Dialogue”.
A deep dive discussion about Leveraging the Baldrige Framework to Transform a Healthsystem is provided by the hosts Ben Sawyer and Duffie Dixon, with special guest Dr. Rulon Stacey, managing director and leader of Navigant’s Healthcare Strategy business unit.
This episode of “Leader Dialogue” discusses how to leverage the Baldrige Framework to transform a Healthsystem with special guest Dr. Rulon Stacey of Navigant Healthcare.
A deep dive discussion about Performance Excellence Challenges in the Age of Consumerism is provided by the hosts Lisa, Jennifer and Duffie, with special guest Niki Buchanan, Venture Leader of Population Insights & Care at Philips Wellcentive.
Topics discussed on this week’s show include: Business Acumen, including Niki’s background and use of Lean Six Sigma Principles. Current strategies and opportunities for improvement in running 3 ambulatory verticals of a Dutch-based parent company. Understanding how Consumerism has changed buyers expectations and how these changes are impacting consumer loyalty.
A deep dive discussion about the power of the Baldrige framework is examined by the hosts Ben, Lisa and Duffie, with special guest and former healthcare industry CEO Lowell Kruse.
The power of the Baldrige framework is examined with special guest and former healthcare industry CEO Lowell Kruse.
This week’s episode is a “deep dive” conversation featuring Sherry Farrugia, who manages the multi-million dollar pediatric research portfolio and the public-private partnership between Georgia Tech and Children’s Healthcare of Atlanta.
Sherry Farrugia manages the multi-million dollar pediatric research portfolio and the public-private partnership between Georgia Tech and Children’s Healthcare of Atlanta
Bob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST), returns for this deep dive episode of “Leader Dialogue”.
This week’s guest is Bob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST).
Pamela R. Knecht is the guest on this episode of Leader Dialogue Radio. Pam is an accomplished governance coach assisting not-for-profit Health Systems with strategic planning, governance, education, and organizational diagnosis and change management.
Pamela R. Knecht is the guest on this epsiode of Leader Dialogue Radio. Pam is an accomplished governance coach assisting not-for-profit Health Systems with strategic planning, governance, education, and organizational diagnosis and change management. Tune in to learn how to develop ideal board and management alignment, and how to enhance performance efficiency and effectiveness.
Host Jennifer Strahan from SOAR Vision Group, LLC speaks with Bob Peterson, CEO of Millinocket Regional Hospital. They discuss the role, value, and challenges faced by rural America and critical access hospitals. Bob shares some unique successes and value differentiators that help his team stay successful even in difficult economic times for small hospitals and businesses.
Lee Health System has embarked upon an accelerated Baldrige Performance Excellence journey to drive exceptional results, further expanding their position as the preferred healthcare system of choice in Southwest Florida.
Lee Health System has embarked upon an accelerated Baldrige Performance Excellence journey to drive exceptional results, further expanding their position as the preferred healthcare system of choice in Southwest Florida
Today we host the second part of this two-part cybersecurity series of Leader with Colonel Gemini Majkowski, an expert examiner for the Baldrige Performance Excellence framework.
Join us for this two-part series of Leader Dialogue to discuss the relevance and risk of cybersecurity with Colonel Gemini Majkowski. According to the 2018 American Hospital Association environmental scan, the magnitude data breaches from cyber attacks cost the U.S. $6.2B annually with an average of $2.2M and over 3K records compromised per healthcare incident alone.
In part 1 of the Innovation discussion, hosts Ben Sawyer and Jennifer Strahan introduce the Mercy Health innovation case study (introductory video included). All great transformations have necessitated innovation.
In this follow-up deep dive Leader Dialogue episode, hosts Ben Sawyer and Duffie Dixon continue the “Baldrige Journey – Pursuing Performance Excellence” discussion with Al Faber, the President & CEO of the Baldrige Foundation, clarifying what it takes for organizations and people to succeed.
The Baldrige Performance Excellence Framework consists of seven (7) categories which integrate leadership, strategy, and customers with workforce and operations to drive results. The Baldrige system foundation of measurement, analysis, and knowledge management is critical to effective management and to a fact-based, knowledge-driven, agile system for improving performance and competitiveness.
On this follow-up deep dive episode of “Leader Dialogue”, Ben and Jennifer continue the innovation requirements discussion with John McDaniel, HCI Group’s SVP of Innovation and Technology, clarifying what it takes for organizations to get out ahead of emerging market trends, and to win.
HCI Group’s SVP of Innovation and Technology John McDaniel discusses the transformation advisory function that the HCI Group provides to healthcare systems regarding emerging technologies. Ben and Jennifer explore with John the innovation and performance excellence requirements for organizations to effectively compete in the Age of Consumerism as web-based technologies proliferate, including advances in biometric monitoring, telemedicine, and robotic surgery. The discussion also includes the impact of global medical tourism.
On this follow-up deep dive episode of “Leader Dialogue“, CHIME CEO Russ Branzell again joins Ben, Jennifer and Duffie to discuss the two common Strategy Execution failure modes resulting from five (5) commonly held strategy execution myths. (Adapted from the research of: Donald Sull, MIT Sloan School of Management, and Rebecca Homkes fellow at the London Business School’s Centre for Management Development and Economic Performance).
College of Healthcare Information Management Executives (CHIME) CEO Russ Branzell discusses the criticality of transparency and performance accountability as the Age of Consumerism envelopes the healthcare market. Russ provides examples from his experience as the CIO of Poudre Valley Health System leading up to their winning of the Malcolm Baldrige National Quality Award in 2008.
In follow-up to the last “Leader Dialogue” episode with Sandy McKenzie, Chief Operating Officer at Hamilton Health, Duffie and Jennifer dive into the content of leadership and culture while Ben is vacationing in Hawaii.
Hamilton Health’s Chief Operating Officer Sandy McKenzie joins Duffie Dixon and Jennifer Strahan to discuss the vital blending of art and science in the delivery of medicine. Sandy shares her team’s journey towards a compassionate, servant-minded culture.
On this follow-up deep dive episode of LeaderDialogue, Verge Health VP Lisa Counsell again joins host Ben Sawyer and Duffie Dixon to unpack the related Baldrige principles. (See the Visual Baldrige, Organizational Hierarchy of Needs model below)
Verge Health CEO Dr. Mark Crockett discusses the criticality of prioritizing patient safety in today’s healthcare market, and how the age of consumerism forces comine to benefit patients, by aligning incentives of provider and insurers to do what is best for the consumer (fee for value). Dr. Crockett and Lisa Counsell, Verge Health’s VP, share their insights and successes having worked with leading healthcare organizations across the country.
On this follow-up deep dive episode of “LeaderDialogue“, Core Values Partners President Paul Grizzell again joins Ben, Jennifer and Duffie to expound upon his experiences and tips for organizations launching or continuing their journey toward the prestigious Malcolm Baldrige National Quality Award. The hosts discuss how the transformation journey is like developing a health fruit-bearing tree.
On this episode of “LeaderDialogue“, Core Values Partner President Paul Grizzell joins Ben, Jennifer, and Duffie to share experiences and tips for organizations launching or continuing their journey toward the prestigious Malcolm Baldrige National Quality Award.
SOAR Vision Group has assisted Lalabu in preparing an investor proforma, drawing from all elements of the Organizational Hierarchy of Needs; showcasing Lalabu’s fine operating performance and many market successes.
Lalabu, an innovator in the baby-wearing space, has expanded its product line and is discussing options with investors.
On this show, Ben and Jennifer reflect on the interview during the last show with Chuck Peck, MD President and CEO of Piedmont Athens Regional Medical Center.
Performance Excellence in the Age of Consumerism is the topic on “LeaderDialogue” with guest Dr. Charles Peck, the President/CEO of Piedmont Athens Regional Medical Center.
On today’s radio program, SOAR hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon provide a deep dive assessment of the learnings from the discussion with Alive Studio’s CEO Cynthia Kaye and CMO L.A. Ricketson to best tap into demand. The best performing organizations innovate, then execute seamlessly on every category of performance that matters (as outlined in the Organizational Hierarchy of Needs). This enables organizations to soar beyond their competition.
Today on LeaderDialogue radio, hosts Ben, Jennifer, and Duffie welcomed Alive Studio’s Cynthia Kaye (CEO) and LA Ricketts (CMO) to learn discuss their goal of solving the nation’s literacy challenge.
Business owners and leaders struggle every day to meet their goals and objectives, some living on the razor’s edge of making it or not making it, based upon whether their strategy is accomplished. It turns out that winning or losing in business comes down to being able to execute on your strategy – what coaches call “playbook execution”.
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