Turning disruption and change into peak performance is the challenge of every leader. Nowhere has this been more apparent than in healthcare where leaders are faced with building a future-ready health system responsive to consumer needs that can deliver effective services to those who need it the most.
Welcome to Leader Dialogue, where we address the biggest challenges health system leaders face right now. We don’t admire the problem. Instead, we dissect the challenges and opportunities with our experienced guests. Together, we uncover practical solutions that enable leaders to succeed.
This is the Baldrige Foundation’s Leader Dialogue Program, sponsored by ABOUT Healthcare. When President Reagan introduced the Malcolm Baldrige National Quality Award 30 years ago, he said: “America’s economic strength depends on industry’s ability to improve productivity and quality and to remain on the cutting edge of technology. That’s why this award is so important.” The Baldrige Foundation supports organizational performance excellence in the United States and around the world. This podcast is a testament to reputation of the Baldrige as the preeminent source of performance excellence information you won’t find anywhere else. The Baldrige Foundation is uniquely suited for this mission of educating medical leaders and helping transform the industry in a significant way.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. More than ever, we need all
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Confronting that, we are seeing systems
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. One area that has particularly grown since
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The show has been with great
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Some of those challenges, particularly in
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. One of those existing challenges that
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Caring for about 800,000 lives in
At the end of the day, healthcare is all about bringing systems together to provide the best care possible for patients. However, coordinating this
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. One of those vexing problems that we
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Managing through the changes can be
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Sharing his perspective as both a
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Sometimes people start feeling overwhelmed by
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The solutions they come up with
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. And they highlighted, more significantly, the
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. This time, we’re offering a special
In times of crisis, keeping financial stability and building resiliency are challenging tasks indeed. The healthcare industry faced these obstacles due to COVID-19, calling
Dan Mullen will be joining the Leader Dialogue co-hosts on the Nov 15, 2022, podcast. The podcast topic is Technology: Maximizing Your Systems to Accomplish
Jennifer Strahan will be joining the Leader Dialogue co-hosts on the Oct 17, 2022, podcast. The podcast topic is Innovation: Pragmatic Approaches to Innovation During Challenging
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. But when an organization focuses on
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. As a leader, you must know
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. In this episode, we invite Paul
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. With COVID-19 changing the healthcare system we
Julie Silverstein, MD Chief Medical Officer of Care Delivery at Oak Street Health is joining Leader Dialogue co-hosts Dr. Chuck Peck, Dr. Darin Vercillo, and
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. This disruption in healthcare has necessitated a
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. In this episode, Dennis Butts Jr. shares
We are all actors and the world is our stage. And we can’t expect to get our acts right without putting in the hard work.
We can’t avoid challenges in our personal and professional lives. What’s important is we know how to deal with them. In this episode, Phil Young,
The recent pandemic exposed the many flaws in the current healthcare system. Now, how do we deal with these realizations post-COVID? Do we just
The pandemic has undeniably intensified the changes in healthcare. Now that we’re coming out of it, what are the transformations we can expect, and
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and ABOUT Healthcare welcome
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and ABOUT Healthcare welcome
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and the ABOUT Healthcare
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and the ABOUT Healthcare
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and ABOUT Healthcare
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and ABOUT Healthcare welcome
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Dr. Roger Spoelman of the Baldrige Foundation
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. In this episode of “LeaderDialogue Radio,” the
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. On this episode of “Leader Dialogue Radio“,
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. On this episode of “Leader Dialogue Radio“,
Dr. Michael Shabot/Executive VP & System Chief Clinical Officer of Relia Healthcare Advisors Dr. Michael Shabot is a Founding Partner ofRelia Healthcare Advisors, which provides
Charles (Chuck) D. Stokes, former President and CEO ofMemorial Hermann Health System, joined the system in 2008 as Chief Operating Officer (COO). In June 2017,
On this special episode of “Leader Dialogue”, learn how pillar organizations within Gwinnett County have joined forces in the midst of the COVID-19 crisis to
This special edition of “Leader Dialogue” offers a replay of the Baldrige Foundation national webinar that was conducted on March 31, 2020 discussing “COVID-19 Crisis
This special edition of “Leader Dialogue Radio” offers a replay of the Baldrige Foundation quarterly webinar that was conducted on March 12, 2020 discussing “Synergies
On this episode, hosts Jennifer Strahan and Lisa Counsell continue the discussion around the power of an engaged workforce with Lindel Fields. Lindel Fields, the
Lindel Fields, the Superintendent and CEO ofTri County Tech, is an education thought leader with more than three decades of experience instilling a love of
Leader Dialogue hosts Ben Sawyer and Lisa Counsell continue the discussion around the QUEST for Excellence Conference with Kay Kendall, CEO BaldrigeCoach. Kay Kendall is
Kay Kendall is the CEO and principal in BaldrigeCoach, a consulting firm that has worked with 23 Baldrige Award recipients, 38 top-level State Award recipients,
Hosts Ben Sawyer and Lisa Counsell continue the discussion around early childhood literacy and the importance of implementing a focused strategic system approach to foster
Hosts Ben Sawyer and Lisa Counsell discuss the importance of literacy rates in pre-kindergarten stages, along with opportunities to improve education in collaboration with community
On this “deep dive” episode of “Leader Dialogue”, hosts Ben Sawyer and Lisa Counsell continue their discussion about Systems Approach to the Baldrige Framework with
On this episode of “Leader Dialogue”, hosts Ben Sawyer and Lisa Counsell discuss a Systems Approach to the Baldrige Framework with Dr. George Benson, Professor
Dr. Morten Hansen is an author, professor, and management theorist, with award-winning work on social networks, collaboration, knowledge management, and corporate innovation. Dr. Hansen is
In this deep dive discussion, hosts Ben Sawyer, Lisa Counsell and Duffie Dixon once again interview David Gifford, MD, MPH, the Senior Vice President of
Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American
Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon continue their conversation with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare, with
Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today’s competitive marketplace with special guest Dr. Leigh
On this deep dive episode of “Leader Dialogue”, hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon continue their discussion about leveraging the Baldrige framework in
Hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today’s competitive marketplace with guest Scott McIntyre, the
Topics discussed on this deep dive episode of “Leader Dialogue” include: Professional Experience: This includes Alan Nalle’s background and a brief overview of PatientCo and the services they
Duffie Dixon, Alan Nalle, Jennifer Strahan, Lisa Counsell Topics discussed on this episode of “Leader Dialogue” include: Professional Experience: This includes Alan Nalle’s background and a
Craig Clapper joins hosts Ben, Lisa and Duffie for a “deep dive” discussion about strategies and opportunities for improvement in aiding healthcare organizations how to
Topics discussed on this episode include: Business Acumen: Which will include Craig’s background and overview of Press Ganey Current state: Discuss current strategies and opportunities
Georgia Lt. Governor Geoff Duncan joins hosts Ben, Jennifer, Lisa and Duffie for a “deep dive” discussion about leadership, government, education, healthcare, technology and more
Georgia Lt. Governor Geoff Duncan joins Ben, Jennifer, Lisa and Duffie to discuss leadership, education, healthcare, technology and more on “Leader Dialogue”. Lt. Governor Geoff
A deep dive discussion about Leveraging the Baldrige Framework to Transform a Healthsystem is provided by the hosts Ben Sawyer and Duffie Dixon, with special
This episode of “Leader Dialogue” discusses how to leverage the Baldrige Framework to transform a Healthsystem with special guest Dr. Rulon Stacey of Navigant Healthcare. Among
A deep dive discussion about Performance Excellence Challenges in the Age of Consumerism is provided by the hosts Lisa, Jennifer and Duffie, with special guest
Topics discussed on this week’s show include: Business Acumen, including Niki’s background and use of Lean Six Sigma Principles. Current strategies and opportunities for improvement
A deep dive discussion about the power of the Baldrige framework is examined by the hosts Ben, Lisa and Duffie, with special guest and former
The power of the Baldrige framework is examined with special guest and former healthcare industry CEO Lowell Kruse. Lowell Kruse/Chair of Communities of Excellence Lowell
This week’s episode is a “deep dive” conversation featuring Sherry Farrugia, who manages the multi-million dollar pediatric research portfolio and the public-private partnership between Georgia
Sherry Farrugia manages the multi-million dollar pediatric research portfolio and the public-private partnership between Georgia Tech and Children’s Healthcare of Atlanta. This episode will provide:
Bob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST), returns for this deep dive episode of “Leader Dialogue”. Topics
This week’s guest is Bob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST). Topics discussed include: Evolution of the
Hospital Governance Board Coaching Pamela R. Knecht is the guest on this episode of Leader Dialogue Radio. Pam is an accomplished governance coach assisting not-for-profit
Hospital Governance Board Coaching Pamela R. Knecht is the guest on this epsiode of Leader Dialogue Radio. Pam is an accomplished governance coach assisting not-for-profit
Bob Peterson/Millinocket Regional Hospital Host Jennifer Strahan from SOAR Vision Group, LLC speaks with Bob Peterson, CEO of Millinocket Regional Hospital. They discuss the role, value, and challenges faced by
Lee Health System has embarked upon an accelerated Baldrige Performance Excellence journey to drive exceptional results, further expanding their position as the preferred healthcare system of
Lee Health System has embarked upon an accelerated Baldrige Performance Excellence journey to drive exceptional results, further expanding their position as the preferred healthcare system of
Today we host the second part of this two-part cybersecurity series of Leader with Colonel Gemini Majkowski, an expert examiner for the Baldrige Performance Excellence
Join us for this two-part series of Leader Dialogue to discuss the relevance and risk of cybersecurity with Colonel Gemini Majkowski. According to the 2018
In part 1 of the Innovation discussion, hosts Ben Sawyer and Jennifer Strahan introduce the Mercy Health innovation case study (introductory video included). All great
Ben Sawyer and Al Faber In this follow-up deep dive Leader Dialogue episode, hosts Ben Sawyer and Duffie Dixon continue the “Baldrige Journey – Pursuing
Performance excellence refers to an integrated approach to organizational performance management approach resulting in: • Delivery of increasing value to customers and stakeholders contributing to
On this follow-up deep dive episode of “Leader Dialogue”, Ben and Jennifer continue the innovation requirements discussion with John McDaniel, HCI Group’s SVP of Innovation
HCI Group’s SVP of Innovation and Technology John McDaniel discusses the transformation advisory function that the HCI Group provides to healthcare systems regarding emerging technologies. Ben and
On this follow-up deep dive episode of “Leader Dialogue“, CHIME CEO Russ Branzell again joins Ben, Jennifer and Duffie to discuss the two common Strategy
College of Healthcare Information Management Executives (CHIME) CEO Russ Branzell discusses the criticality of transparency and performance accountability as the Age of Consumerism envelopes the healthcare
In follow-up to the last “Leader Dialogue” episode with Sandy McKenzie, Chief Operating Officer at Hamilton Health, Duffie and Jennifer dive into the content of leadership
Hamilton Health’s Chief Operating Officer Sandy McKenzie joins Duffie Dixon and Jennifer Strahan to discuss the vital blending of art and science in the
On this follow-up deep dive episode of LeaderDialogue, Verge Health VP Lisa Counsell again joins host Ben Sawyer and Duffie Dixon to unpack the related Baldrige principles.
Verge Health CEO Dr. Mark Crockett discusses the criticality of prioritizing patient safety in today’s healthcare market, and how the age of consumerism forces comine
On this follow-up deep dive episode of “LeaderDialogue“, Core Values Partners President Paul Grizzell again joins Ben, Jennifer and Duffie to expound upon his experiences
On this episode of “LeaderDialogue“, Core Values Partner President Paul Grizzell joins Ben, Jennifer, and Duffie to share experiences and tips for organizations launching or
SOAR Vision Group has assisted Lalabu in preparing an investor proforma, drawing from all elements of the Organizational Hierarchy of Needs; showcasing Lalabu’s fine operating performance and
Lalabu, an innovator in the baby-wearing space, has expanded its product line and is discussing options with investors. Lalabu won the 2018 Product of the
On this show, Ben and Jennifer reflect on the interview during the last show with Chuck Peck, MD President and CEO of Piedmont
Performance Excellence in the Age of Consumerism is the topic on “LeaderDialogue” with guest Dr. Charles Peck, the President/CEO of Piedmont Athens Regional Medical Center.
On today’s radio program, SOAR hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon provide a deep dive assessment of the learnings from the discussion with Alive Studio’s
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