The LeaderDialogue Podcast

LD #20: Transformation Requires Innovation – Mercy Health Case Study
LD #20: Transformation Requires Innovation – Mercy Health Case Study

LD #20: Transformation Requires Innovation – Mercy Health Case Study

In part 1 of the Innovation discussion, hosts Ben Sawyer and Jennifer Strahan introduce the Mercy Health innovation case study (introductory video included). Listen in to learn how the Mercy Health team applied human-centered design innovation to transform a Primary Care practice, improving patient and provider satisfaction, quality, and productivity as a result.
LD #19: The Baldrige Journey – Pursuing Performance Excellence with the Baldrige Foundation – Deep Dive
LD #19: The Baldrige Journey – Pursuing Performance Excellence with the Baldrige Foundation – Deep Dive

LD #19: The Baldrige Journey – Pursuing Performance Excellence with the Baldrige Foundation – Deep Dive

In this follow-up deep dive Leader Dialogue episode, hosts Ben Sawyer and Duffie Dixon continue the “Baldrige Journey – Pursuing Performance Excellence” discussion with Al Faber, the President & CEO of the Baldrige Foundation, clarifying what it takes for organizations and people to succeed.
LD#18: The Baldrige Journey – Pursuing Performance Excellence with Al Faber of the Baldrige Foundation
LD#18: The Baldrige Journey – Pursuing Performance Excellence with Al Faber of the Baldrige Foundation

LD#18: The Baldrige Journey – Pursuing Performance Excellence with Al Faber of the Baldrige Foundation

Al Faber, President & CEO of the Baldrige Foundation discussed Performance Excellence and The Baldrige Performance Excellence Framework. Listen to learn about the seven (7) categories which integrate leadership, strategy, and customers with workforce and operations to drive results. The Baldrige system foundation of measurement, analysis, and knowledge management is critical to effective management and to a fact-based, knowledge-driven, agile system for improving performance and competitiveness.
LD #13: The Art & Science of Medicine with Hamilton Health – Deep Dive
LD #13: The Art & Science of Medicine with Hamilton Health – Deep Dive

LD #13: The Art & Science of Medicine with Hamilton Health – Deep Dive

In follow-up to the last “Leader Dialogue” episode with Sandy McKenzie, Chief Operating Officer at Hamilton Health, Duffie and Jennifer dive into the content of leadership and culture while Ben is vacationing in Hawaii. This episode explores some of the crucial mistakes made by leaders and teams that inhibit performance, such as fear and lack of focus. Join the live broadcast to hear how leaders can prevent some of these pitfalls to not only maximize personal confidence and growth, but also team performance and engagement.
LD #10: Verge Health – Safety First
LD #10: Verge Health – Safety First

LD #10: Verge Health – Safety First

Verge Health CEO Dr. Mark Crockett discusses the criticality of prioritizing patient safety in today’s healthcare market, and how the age of consumerism forces combine to benefit patients, by aligning incentives of provider and insurers to do what is best for the consumer (fee for value). Dr. Crockett and Lisa Counsell, Verge Health’s VP, share their insights and successes having worked with leading healthcare organizations across the country.
LD #9: Baldrige Journey vs. The Destination – Deep Dive
LD #9: Baldrige Journey vs. The Destination – Deep Dive

LD #9: Baldrige Journey vs. The Destination – Deep Dive

On this follow-up deep dive episode of “LeaderDialogue“, Core Values Partners President Paul Grizzell again joins Ben, Jennifer and Duffie to expound upon his experiences and tips for organizations launching or continuing their journey toward the prestigious Malcolm Baldrige National Quality Award. The hosts discuss how the transformation journey is like developing a health fruit-bearing tree.
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