Past Events

Feb 21, 2023 at 1:00pm ET

The Leadership Challenge: Managing & Innovating Through Change

Writer and philosopher Ralph Waldo Emerson once said, “Our chief want is someone who will inspire us to be what we know and could be.” Leaders can help others achieve great things and manage through change. Change management has never been easy, but today’s challenges in healthcare seem tougher.

Over the past year, the LeaderDialogue team has discussed this with leaders across the healthcare spectrum during our podcasts and events. Some leaders are helping people re-energize as their engagement teams hit the wall. Others have been working to rebuild patient trust and loyalty to come back to their facilities while preparing their organizations to meet a new level of customer service and demand. Still others are innovating. They are the pioneers. They are venturing into unexplored territory in order to move their organizations forward and cast a new vision as to what healthcare can be and should become.

December 9th at 1:00 pm ET

Technology: Maximizing Your Systems to Accomplish Your Goals

According to an Oct. 25 report from Health Affairs, “healthcare systems are on track for their worst financial year in decades.” Margins have plummeted, labor expenses continue to climb, outpatient activity has dropped, and inpatient capacity and throughput has become even more challenging to manage, due in part to higher levels of patient acuity and post-acute placement delays. Now more than ever, healthcare organizations require accurate and real-time performance information, and a technology platform that effectively supports efficient workflow processes and handoffs.

The Baldrige Foundation Leader Dialogue Co-hosts and their strategic partners from ABOUT Healthcare will be tackling these challenges head-on, discussing what health system’s leaders can and should expect from their technology solutions, in order to maximize system performance and accomplish essential goals.

September 13, 2022 at 1:00 PM Eastern

CHANGE IMPERATIVE: Coordinating the Consumer Experience.

Our next Leader Dialogue webinar will discuss the changing healthcare landscape, how to achieve friction-free access, and how to overcome the related capacity and throughput constraints. Practical considerations and suggestions will be provided from which all healthcare leaders can benefit.

Angie Franks, CEO of ABOUT Healthcare, will be joining the Leader Dialogue program co-hosts to discuss this important topic. Before joining ABOUT, Angie spent 30 years in the healthcare technology space, holding leadership positions with a number of prominent healthcare firms, including The Advisory Board Company, Lawson Software, Healthland, and GeoAccess.

Aug 16th at 1:00 PM Eastern

CONSUMERISM: The Payvider Faultline

In this episode, guest Dennis Butts Jr. and the Baldrige Foundation Leader Dialogue Program co-hosts share a tremendous amount of practical, pragmatic information on the payvider space and the state of payvider adoption in our current healthcare system. Dennis is a Partner at Guidehouse, leading the health strategy and innovation center, and an expert on today’s topic. Find out why payvider can and should be the next step in advancing and improving healthcare.

Our next Executive Roundtable

June 14, 2022

Executive,  “Very few companies can clearly articulate WHY they do WHAT they do. By WHY I mean your purpose, cause, or belief – WHY does your company exist?  People don’t buy WHAT you do, they buy WHY you do it.”  – Simon Sinek. 

This quote introduces the topic of the next Leader Dialogue virtual executive roundtable on Systemness: Moving from Disruption and Change to Optimal Performance.

The battering of the healthcare system by the COVID pandemic has caused some healthcare leaders to return to the fundamental question of: “Why do we exist?

HOW should health systems respond? If consumer expectations are changing, and new innovative approaches are required – what is the right strategy and what is the time window in which those strategies should be executed?

Participants in the most recent Baldrige Foundation CEO Innovation Council took this question on and will provide keen insights and recommendations worth considering.

What Role Does Systemness Play?

Moving from Disruption and Change to Optimal Performance

MARK YOUR CALENDARS for this virtual executive roundtable!

Tuesday, 6/14/22

1:00-2:00 PM (ET)

(After registering, you will receive a confirmation email containing information about joining the

We look forward to your participation and engagement!
Best regards,

Al Faber
President and CEO
Baldrige Foundation

Webinar - Systemness: Operating as One

Feb 22, 2022 12:00 PM CT

Discussing the top trending issue of Systemness, and how to move towards operating as one.

Collaborative Partner:

Mission: Connecting those in need with those who heal, faster.

Webinar: What’s Next

Jan 25, 2022 12:00 PM CT

Continuing the Managing Workforce Challenges discussion, addressing how to effectively navigate workforce challenges and to establish a viable plan going forward.

Collaborative Partner:

Mission: Connecting those in need with those who heal, faster.

Webinar: Burnout

Dec 14, 2021 2:00 PM CT

Discussing the impact of occupational stressors, such as: staffing mistrust, low tolerances for change, high contract labor percentage, the reality of PTSD, and the impact these issues have on healthcare professionals and their organizations. Furthermore, we will address strategic trends, such as the evolution of the gig economy within healthcare, and what that may mean to healthcare operations and patient/consumer satisfaction going forward.

Collaborative Partner:

Mission: Connecting those in need with those who heal, faster.

Future Proof Your Health System – Growing with Resilience in an Environment of Uncertainty

October 11, 2021 | 2:00 PM - 3:00 PM EDT

Discussion Leaders:

  • Angie Franks, Chief Executive Officer, Central Logic

  • Dr. Darin Vercillo , MD, Co-founder, Central Logic

  • Roger Spoelman DBA, MBA, Co-host, Baldrige Foundation Leader Dialogue program 

  • Charles (Chuck) Peck, MD, FACS, Co-host, Baldrige Foundation Leader Dialogue program

Discussion Focus:

  • Health systems are struggling with significant disruption to the transitions of care including the associated economic impact.

  • While care delivery redesign and associated operational changes have been underway for years, COVID-19 has been an accelerant to these changes.

  • This session seeks to better understand the challenges health system leaders are facing and refocusing their priorities to recover financially, and to lay a solid foundation for friction-free health care delivery in the new real-time health system performance environment.

Learning goals:

  1. Confirm the challenges to overcome in the new healthcare environment in the wake of the pandemic

  2. Clarify the priorities healthcare leaders are focusing on to future proof their health systems

  3. Determine next best steps to recover financially and to lay a solid foundation of access and orchestration to enable friction-free health care delivery in the new real-time health system performance environment

Collaborative Partner:

Mission: Connecting those in need with those who heal, faster.

AO² Summit on Healthcare Access & Orchestration

Date: September 15, 2020 - 3:30pm to 4:45pm ET

Baldrige Foundation Director of Community Initiatives, KaiLonnie Dunsmore, PhD,will team up withSOAR Vision Group CEO, Ben Sawyer MBA, LBB, and COO, Jennifer Strahan, DSc, MBB, FACHE, to discuss the topic of creating a “community health system without walls” in response to the COVID-19 pandemic and beyond. They’ll break down several public/private partnership initiatives that are showing real promise — and explain how to apply them in your service areas.

Collaborative Partner:

Mission: Connecting those in need with those who heal, faster.

National Virtual Executive Rountable: Community Health System Without Walls

Date: Sessions on July 22, 2020 and August 5, 2020 at 1:00pm ET

This virtual discussion will feature discussion and case studies on how to turn disruption and change into opportunity and advantage.

You are invited to join in, along with Health System CEO’s to participate in a timely Executive Roundtable on the topic of creating a Community Health System Without Walls in response to the COVID-19 pandemic and beyond. The purpose of this executive roundtable is to explore together the innovative public/private partnership case studies that are showing real promise.


Dr. Roger Spoelman, a long-time Trinity Health executive who is now actively engaged in his Community supporting their response to the COVID-19 crisis will be the event moderator.

Panelists include: Angie Franks, CEO, Central Logic; Ellen Gerstein, CEO, Gwinnett Coalition for Health and Human Services; Eric Epley, Exec. Director of the SW Texas Regional Advisory Council for Trauma (STRAC); Charles Larsen, RN Senior Director at Banner Health; and Jennifer Strahan, COO, SOAR Vision Group.

This exclusive Leader Dialogue event is hosted by the Baldrige Foundation in collaboration with SOAR Vision Group and Central Logic. There is no cost to attend.

Collaborative Partner:

Mission: Connecting those in need with those who heal, faster.

National Webinar Presented by The Baldrige Foundation


Date: March 31, 2020 at 1:00 PM EDT

This webinar will share valuable resources and practices from a panel of experts managing and supporting the COVID-19 response.

Join executives from CHIME, Guidehouse, Muskegon County, University of Colorado, and SOAR Vision Group for an interactive dialogue targeted toward hospital C-suites. Learn how recommended guidelines (e.g., from CDC and FEMA) can be smoothly orchestrated with a tool like PuLSE and swiftly implemented into operational practice. Furthermore, explore how hospitals can effectively partner with local and county officials for a more comprehensive response to COVID-19 with a current case study from Muskegon County.

Collaborative Partner:

Mission: Connecting those in need with those who heal, faster.

Turning Disruption and Change into Peak Performance

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