An organization’s operations function is responsible for execution of the organization’s playbook.

Achieving operational efficiency then involves all departments, units or functional groups, teams, and individuals in simultaneous alignment and effort to fulfill the strategies, goals, and initiatives of the organization.

Each operational area has objectives and initiatives unique to them, which, when combined together, create an orchestra of customer first, zero defect performance essential for the organization to win.

The benefits of maximizing operational efficiency include:

  1. Effectively aligns senior leader decision making with frontline operations
  2. Establishes a review and cadence cycle to keep the organization on track
  3. Engages employees, empowering them to work together to solve performance gaps
  4. Builds a culture of trust, developing exceptional brand and customer loyalty
  5. Improves financial performance, growing shareholder value

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