LD#24: Thriving in the Age of Consumerism Deep Dive – Lee Health System’s Accelerated Performance Excellence Journey with Monica Ray
Lee Health System has embarked upon an accelerated Baldrige Performance Excellence journey to drive exceptional results, further expanding their position as the preferred healthcare system of choice in Southwest Florida.
Performance excellence in the Age of Consumerism requires an integrated approach to organizational performance management to ensure:
- Delivery of increasing value to customers and stakeholders contributing to organizational sustainability;
- Improvement of overall organizational effectiveness and capabilities;
- Organizational and personal learning.
Monica Ray and Pat Lapekas of Danu Performance Solutions are alumni National Baldrige Examiners and consulting architects on the Lee Health Performance Excellence Journey, collaborating with SOAR Vision Group to provide Lee Health System the Strategy Execution System infrastructure to accelerate results.
The visual Baldrige organizational hierarchy of needs model at www.leaderdialogue.com clarifies the critical aspects of this accelerated organizational performance, specifying where innovation is necessary to achieve sustainable success in the Age of Consumerism.
Monica Ray/Danu Performance Solutions
Monica Ray, RN, MS, MBA is CEO and President of Danu Performance Solutions, LLC (DPS). DPS provides consulting services focused on optimizing processes and performance outcomes, primarily in the healthcare industry. Ms. Ray has over 30 years’ experience in the healthcare industry in various domains at the staff and leadership level including critical care nursing, quality, patient safety, performance and process improvement, regulatory readiness, risk management, and performance excellence (Baldrige). In addition, she is a Fellow of the Advisory Board Company. Ms. Ray is committed to assisting organizations in optimizing performance and accelerating the journey towards performance excellence through incorporation of evidenced based approaches, high reliability principles and the Baldrige Framework into business practices. She brings real-world experience and expertise to assist each client in understanding their current state and enhance their ability to reach their organizational goals. Ms. Ray has served multiple years on the Board of Examiners for the Baldrige National Quality Award and is an alumni examiner. She has also coordinated the Performance Excellence journey from 2007-2011 at Heartland Health, a 2009 Baldrige National Quality Award (BNQA) recipient healthcare organization. Her 12 years working with the Baldrige Excellence Framework includes experience as a BNQA examiner team member, team leader, site visit team member and co-lead, tech editor, applicant, recipient and coach / consultant affording her an in-depth, 360 degree understanding.
About SOAR Vision Group
The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.
About the Baldrige Foundation
The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.
Organizational Hierarchy of Needs
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