LD #63: Physician Engagement Post COVID-19 with Dr. M.Michael Shabot & Chuck Stokes

Dr. Michael Shabot/Executive VP & System Chief Clinical Officer of Relia Healthcare Advisors

Dr. Michael Shabot is a Founding Partner of Relia Healthcare Advisors, which provides services in the areas of high reliability safety and quality, executive leadership development, organizational culture assessment, medical staff governance and implementation of the Malcolm Baldrige Quality Framework.

Dr. Shabot formerly served as Executive Vice President and System Chief Clinical Officer of the Memorial Hermann Health System in Houston, Texas, which includes 17 hospitals, 20 ambulatory surgical centers and 300 other Ambulatory sites. Memorial Hermann has private, employed and academic medical groups totaling 6,500 physicians and an Accountable Care Organization (ACO). In 2013, 2014 and 2015, Memorial Hermann’s ACO generated the highest annual savings the CMS Medicare Shared Savings Program has ever recorded, totaling $200 million. Dr. Shabot served as chairman of Memorial Hermann’s ACO Board.

Under his leadership, Memorial Hermann embarked on a journey to high reliability safety. In 2013, Memorial Hermann received the John M. Eisenberg Award for Patient Safety and Quality, presented by the Joint Commission and National Quality Forum. In 2009, Memorial Hermann received both the National Quality Healthcare Award from the National Quality Forum and the National Patient Safety Leadership Award from the VHA Foundation and National Business Group on Health. In 2016, the Memorial Hermann Sugar Land Hospital received the Baldrige National Quality Award, and in 2017 and 2018 respectively, the Memorial Hermann’s Katy Hospital and Memorial City Medical Center received the Texas Award for Performance Excellence (TAPE), based on the Baldrige Award criteria. In 2019, Memorial Hermann received the International Hospital Federation’s Dr Kwang Tae Kim Grand Award, presented to Dr. Shabot at the IHF Congress in Muskat, Oman.

Chuck Stokes/Former President & CEO of Memorial Hermann Health System

Charles (Chuck) D. Stokes, former President and CEO of Memorial Hermann Health System, joined the system in 2008 as Chief Operating Officer (COO). In June 2017, he was named President and CEO of the System. In his role, Chuck was responsible for leading and overseeing the $5.6B System’s network of more than 17 hospitals and 300 delivery sites, with more than 27,000 employees and 6,400 affiliated physicians in the Greater Houston area. Chuck retired from Memorial Hermann effective December 2019.

Chuck has four decades of leadership experience in healthcare, and throughout his accomplished career has achieved success in service line leadership, employee engagement, leadership development, physician collaboration, and quality and patient safety improvement.

During his tenure with Memorial Hermann, Chuck worked tirelessly to establish a culture of high reliability, innovation, and clinical transformation throughout the organization. Under his visionary leadership, Memorial Hermann attained unprecedented national accolades in patient safety, high-quality care, and operational excellence all while serving as Houston’s “safety net” health system.

Chuck models servant leadership with an emphasis on coaching and team building while using Malcolm Baldrige criteria as a platform for driving operational excellence. His leadership was instrumental in helping Memorial Hermann Sugar Land Hospital secure the 2016 Malcolm Baldrige National Quality Award – the nation’s highest Presidential honor for performance excellence. In 2019, Chuck was named one of Modern Healthcare’s 100 Most Influential People in Healthcare.