LD #34 – Performance Excellence Challenges in the Age of Consumerism with Niki Buchanan
Topics discussed on this week’s show include:
- Business Acumen, including Niki’s background and use of Lean Six Sigma Principles.
- Current strategies and opportunities for improvement in running 3 ambulatory verticals of a Dutch-based parent company.
- Understanding how Consumerism has changed buyers expectations and how these changes are impacting consumer loyalty.
Niki Buchanan, General Manager of Population Insights & Care at Philips
Niki Buchanan serves as Venture Leader, Population Insights & Care at Philips. A dynamic, strategic, mission-driven and compassionate healthcare executive, Niki uses her distinctive customer-focused methodology to align solutions for organizations towards strategic products, solutions, and services that meet healthcare’s business transformation needs. As the General Manager of three global businesses, she directs the strategic planning initiatives for her leadership teams and supports the global strategy for Philips Health Technology.
About SOAR Vision Group
The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.
About the Baldrige Foundation
The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.
Organizational Hierarchy of Needs
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