LD #25: Humanity at the Forefront with Millinocket Regional Hospital

by | Mar 27, 2019

Bob Peterson/Millinocket Regional Hospital

Host Jennifer Strahan from SOAR Vision Group, LLC speaks with Bob Peterson, CEO of Millinocket Regional Hospital. They discuss the role, value, and challenges faced by rural America and critical access hospitals. Bob shares some unique successes and value differentiators that help his team stay successful even in difficult economic times for small hospitals and businesses.

Bob Peterson is the CEO of Millinocket Regional Hospital (MRH), a 25-bed critical access hospital that provides vital healthcare services to those who live, work and play in the Katahdin Region of Maine. The hospital is located at Mt. Katahdin which is the endpoint of the Appalachian Trail which starts in Georgia. Before his arrival at MRH, Bob was the Administrator for Surgery and Women’s and Children’s Services at Eastern Maine Medical Center in Bangor, ME. Prior to that, Bob was the Vice President of Operations at Windham Hospital in Willimantic, CT.

Beyond the friendly staff and award-winning patient care, MRH provides an impressive range of specialty and general services, with a recent expansion resulting in the addition of eight new specialties and a Walk-In Care facility. In 2018, MRH was awarded the Press Ganey “Guardian of Excellence Award” for exceptional patient experience, a nationally-recognized symbol of achievement for hospitals who consistently perform within the top 5%. Providing jobs to approximately 250 people, MRH is the largest employer in the Katahdin Region and a crucial economic driver within its community.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

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