LD #20: Transformation Requires Innovation – Mercy Health Case Study

In part 1 of the Innovation discussion, hosts Ben Sawyer and Jennifer Strahan introduce the Mercy Health innovation case study (introductory video included). All great transformations have necessitated innovation. For example, Thomas Edison’s teachers said he was “too stupid to learn anything.” And, he was fired from his first two jobs for being “non-productive.” Clearly his teachers and employers did not understand the process of innovation. As an inventor, Edison made 1,000 unsuccessful attempts at inventing the light bulb. When a reporter asked, “How did it feel to fail 1,000 times?” Edison replied, “I didn’t fail 1,000 times. The light bulb was an invention with 1,000 steps.”

Success is on the far side of failure. How can we avoid, like Edison’s teachers and employers, the potential of sacrificing innovative break-throughs due to productivity and/or budget constraints?

Listen in to learn…

  • Why innovation is essential for transformation

  • How the Mercy Health team applied human centered design innovation to transform Primary Care practice, improving patient and provider satisfaction, quality, and productivity as a result

  • Why “innovation zones” are necessary to support and protect thinking outside the box

  • How servant leaders support innovation and workforce empowerment

  • How innovation can be the difference between success and failure

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.