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Webinar: Understanding the Voice of Customer

May 30, 2018 @ 1:00 pm - 2:00 pm

Understanding the Voice of Customer:  Relating Customer Requirements to Daily Practices

​We often say we are “patient-centered” in healthcare, but how often do we adjust our practices to not only meet, but exceed, customer expectations. Join us as we share how to understand your customer’s needs, desires, and indifferences. We will also discuss how to relate those to realistic characteristics that you can implement into your daily practices.

Target Audience:

All leaders, especially department and division levels; Team leaders;

Project, performance improvement, and/or Lean Six Sigmafacilitators

Organizational Hierarchy of Needs

Details

Date:
May 30, 2018
Time:
1:00 pm - 2:00 pm
Event Category:

Organizer

LeaderDialogue
Phone:
(404) 259-8482
Email:
jan.voris@soarvisiongroup.com
Website:
https://leaderdialogue.com
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