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Webinar: Understanding the Voice of Customer
May 30, 2018 @ 1:00 pm - 2:00 pm
Understanding the Voice of Customer: Relating Customer Requirements to Daily Practices
We often say we are “patient-centered” in healthcare, but how often do we adjust our practices to not only meet, but exceed, customer expectations. Join us as we share how to understand your customer’s needs, desires, and indifferences. We will also discuss how to relate those to realistic characteristics that you can implement into your daily practices.
All leaders, especially department and division levels; Team leaders;
Project, performance improvement, and/or Lean Six Sigmafacilitators
Organizational Hierarchy of Needs
Everybody has a playbook. Execution is the challenge. That’s why 7 of 8 companies failed to achieve profitable growth. Any slips or missteps can be disastrous. Let’s talk about your Successful Strategy Execution.