On this “deep dive” episode of “Leader Dialogue”, hosts Ben Sawyer and Lisa Counsell continue their discussion about Systems Approach to the Baldrige Framework with returning guest Dr. George Benson, Professor of Decision Sciences at the College of Charleston and the Chairman of the Baldrige Foundation Board of Directors.
Digital tools, I think right now are critical. We need to make this as easy and as accessible as possible for people, and that includes boards of directors. Boards of directors should have an app that helps them understand the system that they’re overseeing. People on the shop floor should have enough to help them understand the organization above them and around them that they’re participating in.
– 26:44 Dr. George Benson
Dr. George Benson/Chairman of Baldrige Foundation Board of Directors
Dr. George Benson graduated from Bucknell University with a bachelor’s degree in mathematics. He did graduate work at New York University and earned a doctorate in decision sciences from the University of Florida. Benson taught in the Carlson School of Management at the University of Minnesota, served as the Dean of the Rutgers Business School at Rutgers University, and as Dean of the Terry College of Business at the University of Georgia, prior to serving eight years as the president of the College of Charleston, where he continues to teach statistics.
Dr. Benson serves on the boards of directors of three public companies: AGCO Corporation, Crawford & Company, and Primerica, Inc., and has been recognized for exemplary leadership in that capacity.
His service to the Baldrige Enterprise includes being appointed to the nine-member panel of national judges for the Malcolm Baldrige National Quality Award and serving as a member of the Baldrige Board of Overseers, including a two-year term as chair, prior to being elected to the Baldrige Foundation Board of Directors in 2007.
The Baldrige Foundation is the private-sector partner of the Baldrige Performance Excellence Program (BPEP), a federal program in the National Institute of Standards and Technology within the Department of Commerce. The Mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of BPEP, and to support organizational performance excellence.
About SOAR Vision Group
The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.
About the Baldrige Foundation
The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.