Performance Excellence in the Age of Consumerism is the topic on “LeaderDialogue” with guest Dr. Charles Peck, the President/CEO of Piedmont Athens Regional Medical Center.

Healthcare is transitioning from volume to value within the Age of Consumerism. This represents a seismic change for healthcare strategy and operations.

On this “LeaderDialogue” radio show, hosts Ben Sawyer and Jennifer Strahan discuss with Dr. Peck the history of consumerism and the evolving impact on health system performance. Listeners will enjoy a spirited exchange on the evolving healthcare value equation, the challenges faced by consumers and providers, and what will be required for health systems to remain competitive.

Dr. Peck shares practical insights on the approachPiedmont Athens Regional Medical Centerhas taken to effectively position their health system as a preferred provider for consumers.

Give a listen. You will not be disappointed!

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit

Turning Disruption and Change into Peak Performance

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