Host Jennifer Strahan from SOAR Vision Group, LLC speaks with Bob Peterson, CEO of Millinocket Regional Hospital. They discuss the role, value, and challenges faced by rural America and critical access hospitals. Bob shares some unique successes and value differentiators that help his team stay successful even in difficult economic times for small hospitals and businesses.
LD#24: Thriving in the Age of Consumerism Deep Dive – Lee Health System’s Accelerated Performance Excellence Journey with Monica Ray
Lee Health System has embarked upon an accelerated Baldrige Performance Excellence journey to drive exceptional results. Monica Ray of Danu Performance Solutions is an alumnus National Baldrige Examiner and consulting architect on the Lee Health Performance Excellence Journey, collaborating with SOAR Vision Group to provide Lee Health System the Strategy Execution System infrastructure to accelerate results.
Analysis of the Baldrige Excellence Framework and SOAR’s Strategy Execution System shows a basis for a clear, effective, and collaborative partnership.
In part 1 of the Innovation discussion, hosts Ben Sawyer and Jennifer Strahan introduce the Mercy Health innovation case study (introductory video included). Listen in to learn how the Mercy Health team applied human-centered design innovation to transform a Primary Care practice, improving patient and provider satisfaction, quality, and productivity as a result.
Baldrige is intentional in the ordering of its seven categories, and leadership is first because it frames the success of the organization, as well as the following two Baldrige categories – Strategy and Customers. Learn more from our latest post!
LD #19: The Baldrige Journey – Pursuing Performance Excellence with the Baldrige Foundation – Deep Dive
In this follow-up deep dive Leader Dialogue episode, hosts Ben Sawyer and Duffie Dixon continue the “Baldrige Journey – Pursuing Performance Excellence” discussion with Al Faber, the President & CEO of the Baldrige Foundation, clarifying what it takes for organizations and people to succeed.