Analysis of the Baldrige Excellence Framework and SOAR’s Strategy Execution System shows a basis for a clear, effective, and collaborative partnership.
The Results domain encompasses the measured outcomes for all other key areas – (1) Leadership and Governance Results, (2) Customer Results, etc.
The Operations domain of the Baldrige framework is reflected in the Organizational Effectiveness layer of the Organizational Hierarchy of Needs.
Like the other categories of the Baldrige framework, the Workforce domain has a direct correlation with SOAR’s Organizational Hierarchy of Needs.
Numerous Baldrige examiners and consultants have expressed that most Baldrige applicants struggle with MAKM and more than any other category.
Implementing a solid Voice of Customer strategy and tracking metrics related to that strategy through organizational action plans creates speed and agility.