LD: #40 – Strategies to High Reliability with Craig Clapper

LD: #40 – Strategies to High Reliability with Craig Clapper

Topics discussed on this episode include current strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status as well as how consumerism impacts the inter-relations among quality improvement, process improvement, Baldrige Framework and high reliability in health systems.