This week’s episode continues the discussion in episode #36 regarding Rulon Stacey’s experience, when he was the CEO at Poudre Valley Health System, using the Baldrige Framework. Mr. Stacey is currently the managing director and leader of Navigant’s Healthcare Strategy business unit.
A deep dive discussion about Performance Excellence Challenges in the Age of Consumerism is provided by the hosts Lisa, Jennifer and Duffie, with special guest Niki Buchanan, Venture Leader of Population Insights & Care at Philips Wellcentive.
Our Leader Dialogue guest is Niki Buchanan, General Manager of Population Insights & Care at Philips
Topics discussed on this week’s show include:
Business Acumen, including Niki’s background and use of Lean Six Sigma Principles.
Current strategies and opportunities for improvement in running 3 ambulatory verticals of a Dutch-based parent company.
Understanding how Consumerism has changed buyers expectations and how these changes are impacting consumer loyalty.
Bob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST), returns for this deep dive episode of “Leader Dialogue”.
It is not enough for organizations to have a strategy; they must also be able to seamlessly execute upon that strategy. Learn more from LeaderDialogue.