Topics discussed on this deep dive episode of “Leader Dialogue” include how Consumerism has changed patient’s loyalty to providers and healthcare systems and how Patientco is leading the way to bridge this gap.
Topics discussed on this episode of “Leader Dialogue” include:
Professional Experience: This includes Alan Nalle’s background and a brief overview of PatientCo and the services they provide their customers.
Current state: Current strategies and opportunities for improvement in the area of the patient financial experience for health systems.
Performance excellence challenges in the Age of Consumerism: How Consumerism has changed patient’s loyalty to providers and healthcare systems. Learn how Patientco is leading the way to bridge this gap.
LD:#37 Leveraging the Baldrige Framework to Transform a Heathsystem – the Deep Dive with Rulon Stacey, PhD
This week’s episode continues the discussion in episode #36 regarding Rulon Stacey’s experience, when he was the CEO at Poudre Valley Health System, using the Baldrige Framework. Mr. Stacey is currently the managing director and leader of Navigant’s Healthcare Strategy business unit.
LD #35: Performance Excellence Challenges in the Age of Consumerism – the Deep Dive with Niki Buchanan
A deep dive discussion about Performance Excellence Challenges in the Age of Consumerism is provided by the hosts Lisa, Jennifer and Duffie, with special guest Niki Buchanan, Venture Leader of Population Insights & Care at Philips Wellcentive.
Our Leader Dialogue guest is Niki Buchanan, General Manager of Population Insights & Care at Philips
Topics discussed on this week’s show include:
Business Acumen, including Niki’s background and use of Lean Six Sigma Principles.
Current strategies and opportunities for improvement in running 3 ambulatory verticals of a Dutch-based parent company.
Understanding how Consumerism has changed buyers expectations and how these changes are impacting consumer loyalty.
Bob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST), returns for this deep dive episode of “Leader Dialogue”.