LD:#37 Leveraging the Baldrige Framework to Transform a Heathsystem – the Deep Dive with Rulon Stacey, PhD

LD:#37 Leveraging the Baldrige Framework to Transform a Heathsystem – the Deep Dive with Rulon Stacey, PhD

This week’s episode continues the discussion in episode #36 regarding Rulon Stacey’s experience, when he was the CEO at Poudre Valley Health System, using the Baldrige Framework. Mr. Stacey is currently the managing director and leader of Navigant’s Healthcare Strategy business unit.

LD #34 – Performance Excellence Challenges in the Age of Consumerism with Niki Buchanan

LD #34 – Performance Excellence Challenges in the Age of Consumerism with Niki Buchanan

Our Leader Dialogue guest is Niki Buchanan, General Manager of Population Insights & Care at Philips
Topics discussed on this week’s show include:
Business Acumen, including Niki’s background and use of Lean Six Sigma Principles.
Current strategies and opportunities for improvement in running 3 ambulatory verticals of a Dutch-based parent company.
Understanding how Consumerism has changed buyers expectations and how these changes are impacting consumer loyalty.