LD #45: Leveraging the Baldrige Framework – the Deep Dive with Scott McIntyre of Guidehouse

LD #45: Leveraging the Baldrige Framework – the Deep Dive with Scott McIntyre of Guidehouse

On this Deep Dive episode, hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today’s competitive marketplace with guest Scott McIntyre, the Chief Executive Officer of Guidehouse.

LD #44: Leveraging the Baldrige Framework in Today’s Competitive Marketplace with Scott McIntyre of Guidehouse

LD #44: Leveraging the Baldrige Framework in Today’s Competitive Marketplace with Scott McIntyre of Guidehouse

Hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today’s competitive marketplace with guest Scott McIntyre, the Chief Executive Officer of Guidehouse.

LD#42: Transforming Healthcare Financial Billing

LD#42: Transforming Healthcare Financial Billing

Topics discussed on this episode of “Leader Dialogue” include:

Professional Experience: This includes Alan Nalle’s background and a brief overview of PatientCo and the services they provide their customers.
Current state: Current strategies and opportunities for improvement in the area of the patient financial experience for health systems.
Performance excellence challenges in the Age of Consumerism: How Consumerism has changed patient’s loyalty to providers and healthcare systems. Learn how Patientco is leading the way to bridge this gap.

LD #41: Strategies to High Reliability – the Deep Dive with Craig Clapper

LD #41: Strategies to High Reliability – the Deep Dive with Craig Clapper

Craig Clapper joins hosts Ben, Lisa and Duffie for a “deep dive” discussion about strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status and understanding how Consumerism impacts the inter-relations among quality improvement, process improvement, Baldrige Framework and high reliability in health systems.

LD: #40 – Strategies to High Reliability with Craig Clapper

LD: #40 – Strategies to High Reliability with Craig Clapper

Topics discussed on this episode include current strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status as well as how consumerism impacts the inter-relations among quality improvement, process improvement, Baldrige Framework and high reliability in health systems.