LD#51: The Baldrige Framework – A Systems Approach with P. George Benson, PhD

LD#51: The Baldrige Framework – A Systems Approach with P. George Benson, PhD

On this episode of “Leader Dialogue”, hosts Ben Sawyer and Lisa Counsell discuss a Systems Approach to the Baldrige Framework with Dr. George Benson, Professor of Decision Sciences at the College of Charleston and the Chairman of the Baldrige Foundation Board of Directors.

LD #49: The Deep Dive Episode with David Gifford with American Health Care Association (AHCA)

LD #49: The Deep Dive Episode with David Gifford with American Health Care Association (AHCA)

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities.

In our second discussion with Dr. Gifford, we’ll focus in on innovation and quality as a focus to drive efficiency and meaningful care.  We also discuss leadership, payment models and staffing challenges through the lens of long-term / post acute care.

LD #48: David Gifford with American Health Care Association (AHCA)

LD #48: David Gifford with American Health Care Association (AHCA)

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities.

Topics discussed include:

-Evolution of the Baldrige: Which will include David’s background and stewardship of this national treasure.
-Comparative results: What the research demonstrates when comparing Baldrige National award winners to their peers regardless of economic environment.
-Performance excellence challenges in the Age of Consumerism: Understanding why customer loyalty is won on the battlefield of customer experience, and how to leverage the Baldrige performance excellence principles to accelerate short term gains, and hardwire a cultural transformation, creating a sustainable competitive advantage.

LD #47: The Deep Dive – Using Performance Improvement & Innovation to Overcome Challenges with Dr. Leigh Hamby of Piedmont Healthcare

LD #47: The Deep Dive – Using Performance Improvement & Innovation to Overcome Challenges with Dr. Leigh Hamby of Piedmont Healthcare

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon continue their conversation with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare, with a “deep dive” discussion on how businesses can leverage the Baldrige framework in today’s competitive marketplace.

LD #46: Using Performance Improvement & Innovation to Overcome Challenges – with Dr. Leigh Hamby of Piedmont Healthcare

LD #46: Using Performance Improvement & Innovation to Overcome Challenges – with Dr. Leigh Hamby of Piedmont Healthcare

On this Deep Dive episode, hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today’s competitive marketplace with guest Scott McIntyre, the Chief Executive Officer of Guidehouse.

LD #45: Leveraging the Baldrige Framework – the Deep Dive with Scott McIntyre of Guidehouse

LD #45: Leveraging the Baldrige Framework – the Deep Dive with Scott McIntyre of Guidehouse

On this Deep Dive episode, hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today’s competitive marketplace with guest Scott McIntyre, the Chief Executive Officer of Guidehouse.