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LD #22: Transformation Requires Innovation – Mercy Health Case Study
LD #22: Transformation Requires Innovation – Mercy Health Case Study

LD #22: Transformation Requires Innovation – Mercy Health Case Study

In part 1 of the Innovation discussion, hosts Ben Sawyer and Jennifer Strahan introduce the Mercy Health innovation case study (introductory video included). Listen in to learn how the Mercy Health team applied human-centered design innovation to transform a Primary Care practice, improving patient and provider satisfaction, quality, and productivity as a result.
LD #21: The Baldrige Journey – Pursuing Performance Excellence with the Baldrige Foundation – Deep Dive
LD #21: The Baldrige Journey – Pursuing Performance Excellence with the Baldrige Foundation – Deep Dive

LD #21: The Baldrige Journey – Pursuing Performance Excellence with the Baldrige Foundation – Deep Dive

In this follow-up deep dive Leader Dialogue episode, hosts Ben Sawyer and Duffie Dixon continue the “Baldrige Journey – Pursuing Performance Excellence” discussion with Al Faber, the President & CEO of the Baldrige Foundation, clarifying what it takes for organizations and people to succeed.
LD #15: The Art & Science of Medicine with Hamilton Health – Deep Dive
LD #15: The Art & Science of Medicine with Hamilton Health – Deep Dive

LD #15: The Art & Science of Medicine with Hamilton Health – Deep Dive

In follow-up to the last “Leader Dialogue” episode with Sandy McKenzie, Chief Operating Officer at Hamilton Health, Duffie and Jennifer dive into the content of leadership and culture while Ben is vacationing in Hawaii. This episode explores some of the crucial mistakes made by leaders and teams that inhibit performance, such as fear and lack of focus. Join the live broadcast to hear how leaders can prevent some of these pitfalls to not only maximize personal confidence and growth, but also team performance and engagement.
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