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LD #20: Transformation Requires Innovation – Mercy Health Case Study

LD #20: Transformation Requires Innovation – Mercy Health Case Study

In part 1 of the Innovation discussion, hosts Ben Sawyer and Jennifer Strahan introduce the Mercy Health innovation case study (introductory video included). Listen in to learn how the Mercy Health team applied human-centered design innovation to transform a Primary Care practice, improving patient and provider satisfaction, quality, and productivity as a result.
LD #19: The Baldrige Journey – Pursuing Performance Excellence with the Baldrige Foundation – Deep Dive

LD #19: The Baldrige Journey – Pursuing Performance Excellence with the Baldrige Foundation – Deep Dive

In this follow-up deep dive Leader Dialogue episode, hosts Ben Sawyer and Duffie Dixon continue the “Baldrige Journey – Pursuing Performance Excellence” discussion with Al Faber, the President & CEO of the Baldrige Foundation, clarifying what it takes for organizations and people to succeed.
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