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LD#52: The Baldrige Framework – The Deep Dive with P. George Benson, PhD

LD#52: The Baldrige Framework – The Deep Dive with P. George Benson, PhD

On this “deep dive” episode of “Leader Dialogue”, hosts Ben Sawyer and Lisa Counsell continue their discussion about Systems Approach to the Baldrige Framework with returning guest Dr. George Benson, Professor of Decision Sciences at the College of Charleston and the Chairman of the Baldrige Foundation Board of Directors.
LD #49: The Deep Dive Episode with David Gifford with American Health Care Association (AHCA)

LD #49: The Deep Dive Episode with David Gifford with American Health Care Association (AHCA)

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities. In our second discussion with Dr. Gifford, we'll focus in on innovation and quality as a focus to drive efficiency and meaningful care.  We also discuss leadership, payment models and staffing challenges through the lens of long-term / post acute care.
LD #48: David Gifford with American Health Care Association (AHCA)

LD #48: David Gifford with American Health Care Association (AHCA)

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities. Topics discussed include: -Evolution of the Baldrige: Which will include David’s background and stewardship of this national treasure. -Comparative results: What the research demonstrates when comparing Baldrige National award winners to their peers regardless of economic environment. -Performance excellence challenges in the Age of Consumerism: Understanding why customer loyalty is won on the battlefield of customer experience, and how to leverage the Baldrige performance excellence principles to accelerate short term gains, and hardwire a cultural transformation, creating a sustainable competitive advantage.
LD #47: The Deep Dive – Using Performance Improvement & Innovation to Overcome Challenges with Dr. Leigh Hamby of Piedmont Healthcare

LD #47: The Deep Dive – Using Performance Improvement & Innovation to Overcome Challenges with Dr. Leigh Hamby of Piedmont Healthcare

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon continue their conversation with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare, with a “deep dive” discussion on how businesses can leverage the Baldrige framework in today’s competitive marketplace.
LD #46: Using Performance Improvement & Innovation to Overcome Challenges – with Dr. Leigh Hamby of Piedmont Healthcare

LD #46: Using Performance Improvement & Innovation to Overcome Challenges – with Dr. Leigh Hamby of Piedmont Healthcare

On this Deep Dive episode, hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today’s competitive marketplace with guest Scott McIntyre, the Chief Executive Officer of Guidehouse.
LD:#37 Leveraging the Baldrige Framework to Transform a Heathsystem – the Deep Dive with Rulon Stacey, PhD

LD:#37 Leveraging the Baldrige Framework to Transform a Heathsystem – the Deep Dive with Rulon Stacey, PhD

This week's episode continues the discussion in episode #36 regarding Rulon Stacey's experience, when he was the CEO at Poudre Valley Health System, using the Baldrige Framework. Mr. Stacey is currently the managing director and leader of Navigant’s Healthcare Strategy business unit.
LD #49: The Deep Dive Episode with David Gifford with American Health Care Association (AHCA)

LD #49: The Deep Dive Episode with David Gifford with American Health Care Association (AHCA)

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities. In our second discussion with Dr. Gifford, we'll focus in on innovation and quality as a focus to drive efficiency and meaningful care.  We also discuss leadership, payment models and staffing challenges through the lens of long-term / post acute care.
LD #48: David Gifford with American Health Care Association (AHCA)

LD #48: David Gifford with American Health Care Association (AHCA)

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities. Topics discussed include: -Evolution of the Baldrige: Which will include David’s background and stewardship of this national treasure. -Comparative results: What the research demonstrates when comparing Baldrige National award winners to their peers regardless of economic environment. -Performance excellence challenges in the Age of Consumerism: Understanding why customer loyalty is won on the battlefield of customer experience, and how to leverage the Baldrige performance excellence principles to accelerate short term gains, and hardwire a cultural transformation, creating a sustainable competitive advantage.
LD#42: Transforming Healthcare Financial Billing

LD#42: Transforming Healthcare Financial Billing

Topics discussed on this episode of “Leader Dialogue” include: Professional Experience: This includes Alan Nalle’s background and a brief overview of PatientCo and the services they provide their customers. Current state: Current strategies and opportunities for improvement in the area of the patient financial experience for health systems. Performance excellence challenges in the Age of Consumerism: How Consumerism has changed patient’s loyalty to providers and healthcare systems. Learn how Patientco is leading the way to bridge this gap.
LD:#37 Leveraging the Baldrige Framework to Transform a Heathsystem – the Deep Dive with Rulon Stacey, PhD

LD:#37 Leveraging the Baldrige Framework to Transform a Heathsystem – the Deep Dive with Rulon Stacey, PhD

This week's episode continues the discussion in episode #36 regarding Rulon Stacey's experience, when he was the CEO at Poudre Valley Health System, using the Baldrige Framework. Mr. Stacey is currently the managing director and leader of Navigant’s Healthcare Strategy business unit.
LD #34 – Performance Excellence Challenges in the Age of Consumerism with Niki Buchanan

LD #34 – Performance Excellence Challenges in the Age of Consumerism with Niki Buchanan

Our Leader Dialogue guest is Niki Buchanan, General Manager of Population Insights & Care at Philips Topics discussed on this week’s show include: Business Acumen, including Niki’s background and use of Lean Six Sigma Principles. Current strategies and opportunities for improvement in running 3 ambulatory verticals of a Dutch-based parent company. Understanding how Consumerism has changed buyers expectations and how these changes are impacting consumer loyalty.
LD#52: The Baldrige Framework – The Deep Dive with P. George Benson, PhD

LD#52: The Baldrige Framework – The Deep Dive with P. George Benson, PhD

On this “deep dive” episode of “Leader Dialogue”, hosts Ben Sawyer and Lisa Counsell continue their discussion about Systems Approach to the Baldrige Framework with returning guest Dr. George Benson, Professor of Decision Sciences at the College of Charleston and the Chairman of the Baldrige Foundation Board of Directors.
LD #47: The Deep Dive – Using Performance Improvement & Innovation to Overcome Challenges with Dr. Leigh Hamby of Piedmont Healthcare

LD #47: The Deep Dive – Using Performance Improvement & Innovation to Overcome Challenges with Dr. Leigh Hamby of Piedmont Healthcare

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon continue their conversation with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare, with a “deep dive” discussion on how businesses can leverage the Baldrige framework in today’s competitive marketplace.
LD #46: Using Performance Improvement & Innovation to Overcome Challenges – with Dr. Leigh Hamby of Piedmont Healthcare

LD #46: Using Performance Improvement & Innovation to Overcome Challenges – with Dr. Leigh Hamby of Piedmont Healthcare

On this Deep Dive episode, hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today’s competitive marketplace with guest Scott McIntyre, the Chief Executive Officer of Guidehouse.
LD#42: Transforming Healthcare Financial Billing

LD#42: Transforming Healthcare Financial Billing

Topics discussed on this episode of “Leader Dialogue” include: Professional Experience: This includes Alan Nalle’s background and a brief overview of PatientCo and the services they provide their customers. Current state: Current strategies and opportunities for improvement in the area of the patient financial experience for health systems. Performance excellence challenges in the Age of Consumerism: How Consumerism has changed patient’s loyalty to providers and healthcare systems. Learn how Patientco is leading the way to bridge this gap.
LD #41: Strategies to High Reliability – the Deep Dive with Craig Clapper

LD #41: Strategies to High Reliability – the Deep Dive with Craig Clapper

Craig Clapper joins hosts Ben, Lisa and Duffie for a “deep dive” discussion about strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status and understanding how Consumerism impacts the inter-relations among quality improvement, process improvement, Baldrige Framework and high reliability in health systems.
LD #49: The Deep Dive Episode with David Gifford with American Health Care Association (AHCA)

LD #49: The Deep Dive Episode with David Gifford with American Health Care Association (AHCA)

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities. In our second discussion with Dr. Gifford, we'll focus in on innovation and quality as a focus to drive efficiency and meaningful care.  We also discuss leadership, payment models and staffing challenges through the lens of long-term / post acute care.
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